Customer Liaison Officer

Join a leading property services contractor delivering works within the Social Housing sector, in a rewarding Customer Liaison Officer role supporting residents throughout planned maintenance and refurbishment works across Lincolnshire.

This Customer Liaison Officer opportunity is an initial 4-week temporary contract, with strong potential to extend, offering consistent work within a busy and supportive operational environment. The majority of works will be based in Boston, therefore we are particularly interested in candidates located within or close to this area.

As a Customer Liaison Officer, you will play a key role in ensuring residents are fully informed and supported while improvement works are carried out to their homes, helping to maintain excellent customer satisfaction and minimise disruption.

We’d love to hear from anyone with experience as a Customer Liaison Officer, Resident Liaison Officer, Housing Officer, Customer Service Advisor, or anyone with strong customer-facing experience within housing, construction or property services environments.

As a Customer Liaison Officer, you will be:

• Acting as the main point of contact between residents, contractors and site teams
• Keeping tenants updated before, during and after works take place
• Supporting access arrangements for planned works
• Managing customer expectations and resolving queries or concerns
• Maintaining accurate communication records and updates
• Supporting operational teams to ensure projects run smoothly

I’d love to speak to anyone who has:

• Previous experience in a customer-facing role (essential)
• Experience within social housing or planned maintenance environments (desirable)
• Strong communication and interpersonal skills
• The ability to manage challenging situations professionally
• Good organisational skills and attention to detail

Key requirements for this Customer Liaison Officer role:

• Proven customer service or resident-facing experience
• Ability to work within a fast-paced, site-based environment
• Full UK driving licence preferred due to travel between sites

The role is offering:

• Full-time hours, Monday–Friday
• Initial 4-week temporary contract with potential extension
• Opportunity to work on an established Social Housing contract
• Supportive team environment

This Customer Liaison Officer role is offering hourly rates up to £18 per hour, depending on experience. Please ensure candidate rate expectations are clearly confirmed upon submission, particularly where candidates have significant experience in similar roles.

Travel & location

This Customer Liaison Officer position will cover Grimsby and Boston, with the majority of work located in Boston, so candidates based locally are strongly preferred.

If this Customer Liaison Officer opportunity sounds like your next role, please apply now or contact Ryan Stewart on 07488 866 709 or email ryan.stewart@niyaapeople.co.uk