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1st September People in Housing Podcast | Citizen housing's award-winning approach to social housing customer experience. How Citizen Housing transformed social housing customer experience by consolidating 68 systems into one platform, winning Best Customer Experience at the People in Housing Awards.
1st September What award-winning income teams can teach the housing sector. Learn how Bournville Village Trust combines early intervention, meaningful resident conversations & specialist money advice to improve rent collection and reduce arrears.
19th August People in Housing podcast | Why starting over shouldn't be part of the homelessness journey. Starting over shouldn't define the homelessness journey. Discover how The Housing Network's Active Opportunities Pathway helps people build lasting stability through flexible support.
19th August People in Housing Podcast | How social housing can build trust through every customer interaction. Trust in social housing isn't built through marketing. It's built in every resident interaction. CHIC's Kyle Smith explains why consistency matters more than any campaign.
18th August People in Housing Podcast | Ai won't replace customer service in social housing, but it will change what good service looks like. Discover how AI is changing customer service in social housing. Phoenix Group's Kyle Grocott explains how technology, partnerships and innovation are improving resident experiences today.
18th August People in Housing Podcast | How social housing providers can achieve net zero through resident-focused retrofit. Harry Crane, Ridge and Partners LLP explains how social housing providers can deliver net zero through retrofit, resident engagement, building performance and long-term investment strategies.
18th August People in Housing Podcast | Why retrofit in Social Housing has to stay people focused. Behind every retrofit programme is a resident. Matt Hickman from Lovell Renew Central discusses decarbonisation, resident engagement and delivering housing investment that works for people.
18th August People in Housing Podcast | Challenges and opportunities for women in property. In the 15th episode of the People In Housing podcast, Katie sits down with Emma Richman, an Executive Director in housing who has dedicated nearly 30 years to transforming communities.
18th August People in Housing Podcast | Tackling disrepair in UK Social Housing. In episode 14, Daniel Leadbetter discusses how housing providers can take a proactive, data-led and tenant-focused approach to managing disrepair.
18th August People in Housing Podcast | The Former Offender Charter and local authority housing. In episode 13, Darren Ibell explores the Former Offender Charter and how it is influencing local authorities and housing teams.

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