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26th March 2020
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Welcome to Niyaa People, a Birmingham Recruitment Agency with over thirty years’ experience placing candidates into all areas of the Construction and Built Environment for both the Public and Private sectors.
Changing jobs or adding to your team can be a life changing decision, that’s where we can help.
But we’re much more than just recruiters, let us show you how…
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Role: Customer Service Adviser/ Planner
Location: Hitchin, Hertfordshire
Salary: £25k p/a - £30k p/a - Permanent
The Company
My client is a forward-thinking, privately owned contractor who is in search of an experienced Customer service Adviser /Planner to join their Hitchin based office. Their strong values have provided an excellent foundation for the business and supported their rapid growth.
The Project
• Our Customer Service Advisors and Service Planners work together to plan and schedule jobs for a team of trades people, to deliver excellent customer service and maximise efficiency and productivity of the team.
• Service Planners focus on booking in future jobs, whilst Customer Service Advisors focus on past and current jobs that were not completed, re-booking them with the Service Planners, along with any emergency jobs that come in.
• You will need to be pro-active and organised to ensure all works are allocated and completed within the given timescales, and all customers are satisfied with the service provided. If you enjoy customer interaction and have the ability to articulate a situation, and have a professional, personable and adaptable style; we would love to hear from you!
Essential And Desirable Criteria
Essential Criteria:
• Excellent planning skills
• Common sense approach
• Driven by achieving targets
• Ability to engage people and build strong working relationships with trades, colleagues, client and managers
• Good telephone manner - proven experience in managing telephone enquiries from field based colleagues /customer enquiries
• Excellent communication, organisation and Customer Service skills
• Problem solving skills, analytical capability
• Ability to work well under pressure and be resilient
• IT skills
• Ability to retain information in a fast paced environment
Desired Criteria:
• Previous customer service or call centre experience
• Experience in social housing repairs and maintenance
• Trade experience for problem diagnosis
• Commercial awareness
If you would like to hear about this role, please send your cv to Jess @niyaapeople. co.uk or please call on 0121 790 0980
Working for a leading provider of affordable housing in the Black Country you will act as the first point of contact for customers within the application process as part of a Project team.
As a Lettings officer, your main duties and responsibilities within the team will include:
• Assessing online housing applications
• Decision making
• Dealing with appeals on a case by case basis in regards to housing applications.
The successful Lettings Assistant will also have:
• Good administration skills
• Previous experience of using Northgate systems
• Act as an ambassador of the organisation providing a professional approach.
In return, this role will offer you the opportunity to work on a short term project for a leading provider of affordable housing.
If you interested in this position please speak to Jasmine on 0121 773 0966 or email [email protected]
Maintenance Manager
Leicester
£41,918
Permanent
Full Time
35 hours per week 9am - 5pm Monday to Friday
This organisation is looking for an experienced Voids Manager; a construction professional looking to join a progressive Housing Association which places customers at the heart of everything they do.
Job Purpose
To manage all aspects of the voids management service in a direct labour organisation (DLO), with a focus on health & safety, quality of work, productivity, value and performance management in a target driven environment.
Key Responsibilities
• Oversee the productivity management and resourcing of the voids service - work closely with Scheduling Manager (and schedulers) to achieve the optimum
• Work collaboratively with the Lettings Managers to set and monitor targets, ensuring the delivery of voids, on time
• Manage budgets for the voids service, balancing a focus on delivery of immediate priorities with longer term strategic objectives
• Able and willing to cover for other Managers in the service to ensure the DLO is achieving in all workstreams - eg responsive repairs.
• Maintain compliance of Health and Safety in the service, working with key managers and supervisors to develop a strong health and safety culture with directly managed teams and contracting partners, in all aspect of the maintenance service.
• Provide effective contract management of the DLO's subcontract partners to ensure they deliver a consistent, high quality maintenance service in all areas of service delivery
• Adherence to progress milestones and budgetary compliance of programmes
• Recruit, train and support your team, carrying out documented reviews and support meetings on a regular basis
• To lead all contract meetings with contractors ensuring performance is achieved.
Experience / Knowledge
• Experience of managing colleagues in a maintenance environment.
• Knowledge of contract and commercial management in a maintenance environment.
• High level of technical knowledge and analysis skills in a maintenance environment.
• Knowledge of key procurement requirements and Financial Regulations.
• Knowledge of housing maintenance, building regulations, repair specifications, diagnosing defects and remedial works
• Working knowledge of key health & safety issues such as CDM, asbestos, and all other regulations relating to the delivery of maintenance work and site management.
What's on offer?
• Generous pension scheme
• Health Cash plan for discounted optical, dental and health
• Perkbox - High street discounts
• Long Service Awards
• Health and Wellbeing initiatives
• 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles) With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions
• Successful to completion of your probationary period, we offer our colleagues an interest Free Loan of up to £5,000 to assist with general living cost
• Opportunities to develop your career through internal and external training, professional qualifications, career coaching etc.
If you would like to hear more about this role please send your CV to [email protected] niyaapeople. co. uk or call George Tait on 0121 790 0982
Maintenance Manager
Leicester
£41,918
Permanent
Full Time
35 hours per week 9am - 5pm Monday to Friday
This organisation is looking for an experienced Maintenance Manager; a construction professional looking to join a progressive Housing Association which places customers at the heart of everything they do.
The Job
• Be a key member of the management team.
• Leading a team to deliver voids across the Midlands, providing support and guidance to ensure delivery of new relets through a proactive and planned approach.
• Develop service level agreements for weekly and monthly routines and agree responsibilities to ensure the required oversight of the service is developed and maintained in a results driven arena.
Essential Skills
• You will be passionate and knowledgeable; maintaining a tight grip' on health and safety and will be experienced in managing site-based operations.
• Be a confident leader, have a collaborative approach and driven to achieve
• Be able to work in the field' or in the office
• Experience managing void budgets
What's on offer?
• Generous pension scheme
• Health Cash plan for discounted optical, dental and health
• Perkbox - High street discounts
• Long Service Awards
• Health and Wellbeing initiatives
• 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles) With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions
• Successful to completion of your probationary period, we offer our colleagues an interest Free Loan of up to £5,000 to assist with general living cost
• Opportunities to develop your career through internal and external training, professional qualifications, career coaching etc.
If you would like to hear more about this role please send your CV to [email protected] niyaapeople. co. uk or call George Tait on 0121 790 0982
Job Title DLO - Administrator and Scheduler
Salary £21,000-£22,000 p/a
Location Leicestershire
The Company
An immediate fixed term contract for 12 months opportunity has arisen for an Administrator and scheduler within a DLO for a housing association in Leicestershire. The Direct Labour Organisation (DLO) has a fantastic reputation for providing repairs, maintenance and void works across the Midlands.
Key duties of a DLO - Administrator and Scheduler
The team will be responsible for responsive repairs scheduling, void administration and invoice processing, operating across 2 office bases in Leicester and Northampton. The team allocates repairs and void works to approximately 25 multi trade operatives and electricians.
To schedule repairs and void works across the midlands, including Northamptonshire, Warwickshire and Leicestershire utilising in house labour and specialist sub-contractors.
To be a successful DLO - Administrator and Scheduler;
• To have a passion for scheduling responsive repairs and maintenance
• Attention to detail is exceptional
• Have are customer centric
• Preferable to have experience with scheduling software
• To be able to work well in a team
• Having excellent communication skills
• Must be driven by doing the right thing
• Must have a positive can do' attitude and the will to learn and develop
• Always can follow processes
If you would like to hear about this role, please send your cv to Jess @niyaapeople. co.uk or please call on 0121 790 0980
Location: Leicester
Salary: £21,000-22,000 p/a
Contract Type: Permanent
Position Type: Full Time
Working Hours: 35 hours per week 9am - 5pm Monday to Friday
The company
An immediate permanent opportunity has arisen for an experienced Repairs scheduler within a DLO for a housing association in Leicestershire. The Direct Labour Organisation (DLO) has a fantastic reputation for providing repairs, maintenance and void works across the Midlands.
Key duties of a Repairs Scheduler
The team will be responsible for responsive repairs scheduling, void administration and invoice processing, operating across 2 office bases in Leicester and Northampton. The team allocates repairs and void works to approximately 25 multi trade operatives and electricians.
To schedule repairs and void works across the midlands, including Northamptonshire, Warwickshire and Leicestershire utilising in house labour and specialist sub-contractors.
To be a successful Repairs Scheduler
• Have a passion for scheduling responsive repairs and maintenance
• Attention to detail is exceptional
• To be customer centric
• Having previous experience with scheduling software
• Be able to work well in a team
• To have excellent communication skills
• Being driven by doing the right thing
• Having a positive can do' attitude and the will to learn and develop
• Being able to follow processes
If you would like to hear about this role, please send your cv to Jess @niyaapeople. co.uk or please call on 0121 790 0980
Legionella Risk Assessor
Permanent
Staffordshire
£28,000
Our client is actively recruiting for an experienced Legionella Risk Assessor based in or around the Staffordshire area. The successful candidate must hold strong technical knowledge and experience surrounding Legionella and water hygiene treatments.
Qualifications and Experience
• Experience with domestic, commercial and industrial water systems and water regulations.
• City and Guilds Legionella Risk Assessment
• L8 Legionella
• Excellent communication skills verbal and written
• Competent IT skills
Key responsibilities of a Legionella Risk Assessor
• Carrying out Legionella Risk Assessments in line with ACOP L8 guidelines
• Surveying of water systems
• Providing recommendations and quotations on the remedial works, to carrying out such works based on the risk assessments conducted
• Building and maintaining a good working rapport with clients and staff
• Travelling to sites when required by the client
If this sounds like you and you would like to apply for the position call Katie on 0121 790 0982 or send over your updated CV to katie @ niyaapeople.co.uk
Senior Gas Officer
Permanent
Staffordshire
£32,000
We are actively looking for a Senior Gas Officer to work for a local authority in Staffordshire, on an immediate basis.
Due to internal promotions and movement between the teams, the Senior Gas Officer is required to come in and be responsible for the effective delivery of gas and solid fuel servicing, maintenance and upgrade programmes to the Council's housing stock.
Senior Gas Officer key responsibilities
• To assist with the formulation and implementation of annual programmes of planned and cyclical maintenance for gas and solid fuel services.
• To undertake the on-site supervision of planned and cyclical maintenance contracts for gas and solid fuel services and other works.
• Provide advice and assist with the delivery of contracts in relation to gas and solid fuel services and heating installations to the Council's corporate portfolio of properties.
Knowledge and Skills:
• Worked within the Social Housing Sector for around five years, either for a contractor or landlord.
• Have a thorough knowledge of the gas safety regulations and legislation, including relevant building regulations, in relation to gas and solid fuel maintenance, servicing and installation
• Be able to demonstrate knowledge of general building construction and contract management.
• The postholder shall have Gas Safe' registration or should have the prerequisite qualifications and be willing to undertake and maintain Gas Safe' registration.
The postholder will be required to have attained the following ACS qualifications:
• Core Gas Safety (CCN1)
• Wet Central Heating (CENWAT)
• Gas Fires (HTR1)
• Cookers (CKR1) would also be advantageous
If this sounds like you and you would like to apply for the position call Katie on 0121 790 0982 or send over your updated CV to katie @ niyaapeople.co.uk
Customer Service Adviser / Planner
Role: Customer Service Adviser/ Planner
Location: Hitchin, Hertfordshire
Salary: £25k p/a - £30k p/a - Permanent
The Company
My client is a...
Public Sector Property, Public Sector Office Support, Property Development Administrator Hertfordshire £25K to £30K per Year
Role: Customer Service Adviser/ Planner
Location: Hitchin, Hertfordshire
Salary: £25k p/a - £30k p/a - Permanent
The Company
My client is a forward-thinking, privately owned contractor who is in search of an experienced Customer service Adviser /Planner to join their Hitchin based office. Their strong values have provided an excellent foundation for the business and supported their rapid growth.
The Project
• Our Customer Service Advisors and Service Planners work together to plan and schedule jobs for a team of trades people, to deliver excellent customer service and maximise efficiency and productivity of the team.
• Service Planners focus on booking in future jobs, whilst Customer Service Advisors focus on past and current jobs that were not completed, re-booking them with the Service Planners, along with any emergency jobs that come in.
• You will need to be pro-active and organised to ensure all works are allocated and completed within the given timescales, and all customers are satisfied with the service provided. If you enjoy customer interaction and have the ability to articulate a situation, and have a professional, personable and adaptable style; we would love to hear from you!
Essential And Desirable Criteria
Essential Criteria:
• Excellent planning skills
• Common sense approach
• Driven by achieving targets
• Ability to engage people and build strong working relationships with trades, colleagues, client and managers
• Good telephone manner - proven experience in managing telephone enquiries from field based colleagues /customer enquiries
• Excellent communication, organisation and Customer Service skills
• Problem solving skills, analytical capability
• Ability to work well under pressure and be resilient
• IT skills
• Ability to retain information in a fast paced environment
Desired Criteria:
• Previous customer service or call centre experience
• Experience in social housing repairs and maintenance
• Trade experience for problem diagnosis
• Commercial awareness
If you would like to hear about this role, please send your cv to Jess @niyaapeople. co.uk or please call on 0121 790 0980
Lettings officer
Working for a leading provider of affordable housing in the Black Country you will act as the first point of contact for customers within the application process as part of a Project team.
Supported Housing, Social Housing Management Tenant Liaison Officer Wolverhampton £11.00 to £15.00 per Hour
Working for a leading provider of affordable housing in the Black Country you will act as the first point of contact for customers within the application process as part of a Project team.
As a Lettings officer, your main duties and responsibilities within the team will include:
• Assessing online housing applications
• Decision making
• Dealing with appeals on a case by case basis in regards to housing applications.
The successful Lettings Assistant will also have:
• Good administration skills
• Previous experience of using Northgate systems
• Act as an ambassador of the organisation providing a professional approach.
In return, this role will offer you the opportunity to work on a short term project for a leading provider of affordable housing.
If you interested in this position please speak to Jasmine on 0121 773 0966 or email [email protected]
Maintenance Manager
Maintenance Manager
Leicester
£41,918
Permanent
Full Time
35 hours per week 9am - 5pm Monday to Friday
This organisation is looking for an experienced...
Social Housing Management Maintenance Manager Leicestershire £40K to £45K per Year
Maintenance Manager
Leicester
£41,918
Permanent
Full Time
35 hours per week 9am - 5pm Monday to Friday
This organisation is looking for an experienced Voids Manager; a construction professional looking to join a progressive Housing Association which places customers at the heart of everything they do.
Job Purpose
To manage all aspects of the voids management service in a direct labour organisation (DLO), with a focus on health & safety, quality of work, productivity, value and performance management in a target driven environment.
Key Responsibilities
• Oversee the productivity management and resourcing of the voids service - work closely with Scheduling Manager (and schedulers) to achieve the optimum
• Work collaboratively with the Lettings Managers to set and monitor targets, ensuring the delivery of voids, on time
• Manage budgets for the voids service, balancing a focus on delivery of immediate priorities with longer term strategic objectives
• Able and willing to cover for other Managers in the service to ensure the DLO is achieving in all workstreams - eg responsive repairs.
• Maintain compliance of Health and Safety in the service, working with key managers and supervisors to develop a strong health and safety culture with directly managed teams and contracting partners, in all aspect of the maintenance service.
• Provide effective contract management of the DLO's subcontract partners to ensure they deliver a consistent, high quality maintenance service in all areas of service delivery
• Adherence to progress milestones and budgetary compliance of programmes
• Recruit, train and support your team, carrying out documented reviews and support meetings on a regular basis
• To lead all contract meetings with contractors ensuring performance is achieved.
Experience / Knowledge
• Experience of managing colleagues in a maintenance environment.
• Knowledge of contract and commercial management in a maintenance environment.
• High level of technical knowledge and analysis skills in a maintenance environment.
• Knowledge of key procurement requirements and Financial Regulations.
• Knowledge of housing maintenance, building regulations, repair specifications, diagnosing defects and remedial works
• Working knowledge of key health & safety issues such as CDM, asbestos, and all other regulations relating to the delivery of maintenance work and site management.
What's on offer?
• Generous pension scheme
• Health Cash plan for discounted optical, dental and health
• Perkbox - High street discounts
• Long Service Awards
• Health and Wellbeing initiatives
• 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles) With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions
• Successful to completion of your probationary period, we offer our colleagues an interest Free Loan of up to £5,000 to assist with general living cost
• Opportunities to develop your career through internal and external training, professional qualifications, career coaching etc.
If you would like to hear more about this role please send your CV to [email protected] niyaapeople. co. uk or call George Tait on 0121 790 0982
Maintenance Manager
Maintenance Manager
Leicester
£41,918
Permanent
Full Time
35 hours per week 9am - 5pm Monday to Friday
This organisation is looking for an experienced...
Public Sector Property, Social Housing Management Maintenance Manager Leicestershire £40K to £45K per Year
Maintenance Manager
Leicester
£41,918
Permanent
Full Time
35 hours per week 9am - 5pm Monday to Friday
This organisation is looking for an experienced Maintenance Manager; a construction professional looking to join a progressive Housing Association which places customers at the heart of everything they do.
The Job
• Be a key member of the management team.
• Leading a team to deliver voids across the Midlands, providing support and guidance to ensure delivery of new relets through a proactive and planned approach.
• Develop service level agreements for weekly and monthly routines and agree responsibilities to ensure the required oversight of the service is developed and maintained in a results driven arena.
Essential Skills
• You will be passionate and knowledgeable; maintaining a tight grip' on health and safety and will be experienced in managing site-based operations.
• Be a confident leader, have a collaborative approach and driven to achieve
• Be able to work in the field' or in the office
• Experience managing void budgets
What's on offer?
• Generous pension scheme
• Health Cash plan for discounted optical, dental and health
• Perkbox - High street discounts
• Long Service Awards
• Health and Wellbeing initiatives
• 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles) With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions
• Successful to completion of your probationary period, we offer our colleagues an interest Free Loan of up to £5,000 to assist with general living cost
• Opportunities to develop your career through internal and external training, professional qualifications, career coaching etc.
If you would like to hear more about this role please send your CV to [email protected] niyaapeople. co. uk or call George Tait on 0121 790 0982
DLO - Administrator & Scheduler
Job Title DLO - Administrator and Scheduler
Salary £21,000-£22,000 p/a
Location Leicestershire
The Company
An immediate fixed term contract for 12 months...
Supported Housing, Public Sector Office Support, Property Development Office Administrator, Refurbishment Scheduler Leicestershire £21K to £22K per Year
Job Title DLO - Administrator and Scheduler
Salary £21,000-£22,000 p/a
Location Leicestershire
The Company
An immediate fixed term contract for 12 months opportunity has arisen for an Administrator and scheduler within a DLO for a housing association in Leicestershire. The Direct Labour Organisation (DLO) has a fantastic reputation for providing repairs, maintenance and void works across the Midlands.
Key duties of a DLO - Administrator and Scheduler
The team will be responsible for responsive repairs scheduling, void administration and invoice processing, operating across 2 office bases in Leicester and Northampton. The team allocates repairs and void works to approximately 25 multi trade operatives and electricians.
To schedule repairs and void works across the midlands, including Northamptonshire, Warwickshire and Leicestershire utilising in house labour and specialist sub-contractors.
To be a successful DLO - Administrator and Scheduler;
• To have a passion for scheduling responsive repairs and maintenance
• Attention to detail is exceptional
• Have are customer centric
• Preferable to have experience with scheduling software
• To be able to work well in a team
• Having excellent communication skills
• Must be driven by doing the right thing
• Must have a positive can do' attitude and the will to learn and develop
• Always can follow processes
If you would like to hear about this role, please send your cv to Jess @niyaapeople. co.uk or please call on 0121 790 0980
Repairs Scheduler
Location: Leicester
Salary: £21,000-22,000 p/a
Contract Type: Permanent
Position Type: Full Time
Working Hours: 35 hours per week 9am - 5pm Monday to Friday
Public Sector Property Administrator Leicestershire £21K to £22K per Year
Location: Leicester
Salary: £21,000-22,000 p/a
Contract Type: Permanent
Position Type: Full Time
Working Hours: 35 hours per week 9am - 5pm Monday to Friday
The company
An immediate permanent opportunity has arisen for an experienced Repairs scheduler within a DLO for a housing association in Leicestershire. The Direct Labour Organisation (DLO) has a fantastic reputation for providing repairs, maintenance and void works across the Midlands.
Key duties of a Repairs Scheduler
The team will be responsible for responsive repairs scheduling, void administration and invoice processing, operating across 2 office bases in Leicester and Northampton. The team allocates repairs and void works to approximately 25 multi trade operatives and electricians.
To schedule repairs and void works across the midlands, including Northamptonshire, Warwickshire and Leicestershire utilising in house labour and specialist sub-contractors.
To be a successful Repairs Scheduler
• Have a passion for scheduling responsive repairs and maintenance
• Attention to detail is exceptional
• To be customer centric
• Having previous experience with scheduling software
• Be able to work well in a team
• To have excellent communication skills
• Being driven by doing the right thing
• Having a positive can do' attitude and the will to learn and develop
• Being able to follow processes
If you would like to hear about this role, please send your cv to Jess @niyaapeople. co.uk or please call on 0121 790 0980
Legionella Risk Assessor
Legionella Risk Assessor
Permanent
Staffordshire
£28,000
Our client is actively recruiting for an experienced Legionella Risk Assessor based in or around the...
Facilities Management Health and Safety Staffordshire £25.5K to £30.5K per Year
Legionella Risk Assessor
Permanent
Staffordshire
£28,000
Our client is actively recruiting for an experienced Legionella Risk Assessor based in or around the Staffordshire area. The successful candidate must hold strong technical knowledge and experience surrounding Legionella and water hygiene treatments.
Qualifications and Experience
• Experience with domestic, commercial and industrial water systems and water regulations.
• City and Guilds Legionella Risk Assessment
• L8 Legionella
• Excellent communication skills verbal and written
• Competent IT skills
Key responsibilities of a Legionella Risk Assessor
• Carrying out Legionella Risk Assessments in line with ACOP L8 guidelines
• Surveying of water systems
• Providing recommendations and quotations on the remedial works, to carrying out such works based on the risk assessments conducted
• Building and maintaining a good working rapport with clients and staff
• Travelling to sites when required by the client
If this sounds like you and you would like to apply for the position call Katie on 0121 790 0982 or send over your updated CV to katie @ niyaapeople.co.uk
Senior Gas Officer
Senior Gas Officer
Permanent
Staffordshire
£32,000
We are actively looking for a Senior Gas Officer to work for a local authority in Staffordshire, on an immediate...
Public Sector Property Gas Surveyor Staffordshire £31K to £33K per Year
Senior Gas Officer
Permanent
Staffordshire
£32,000
We are actively looking for a Senior Gas Officer to work for a local authority in Staffordshire, on an immediate basis.
Due to internal promotions and movement between the teams, the Senior Gas Officer is required to come in and be responsible for the effective delivery of gas and solid fuel servicing, maintenance and upgrade programmes to the Council's housing stock.
Senior Gas Officer key responsibilities
• To assist with the formulation and implementation of annual programmes of planned and cyclical maintenance for gas and solid fuel services.
• To undertake the on-site supervision of planned and cyclical maintenance contracts for gas and solid fuel services and other works.
• Provide advice and assist with the delivery of contracts in relation to gas and solid fuel services and heating installations to the Council's corporate portfolio of properties.
Knowledge and Skills:
• Worked within the Social Housing Sector for around five years, either for a contractor or landlord.
• Have a thorough knowledge of the gas safety regulations and legislation, including relevant building regulations, in relation to gas and solid fuel maintenance, servicing and installation
• Be able to demonstrate knowledge of general building construction and contract management.
• The postholder shall have Gas Safe' registration or should have the prerequisite qualifications and be willing to undertake and maintain Gas Safe' registration.
The postholder will be required to have attained the following ACS qualifications:
• Core Gas Safety (CCN1)
• Wet Central Heating (CENWAT)
• Gas Fires (HTR1)
• Cookers (CKR1) would also be advantageous
If this sounds like you and you would like to apply for the position call Katie on 0121 790 0982 or send over your updated CV to katie @ niyaapeople.co.uk
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