Assistant Property Manager

Ilford 28K - 30K per year Permanent

Job Reference: PR/025810-2

Step into a rewarding permanent role as an Assistant Property Manager based in Ilford, London.
This is a full-time, office-based position offering a supportive team environment and excellent opportunities for career progression within a growing property management business.
This opportunity is ideal for someone with proven property management experience who is confident handling a high-volume portfolio and taking ownership of maintenance coordination. You’ll play a key role in the day-to-day management of a large and diverse property portfolio, ensuring tenants, contractors, and internal teams receive a professional, efficient, and solutions-focused service.

As an Assistant Property Manager, you will be:

Managing and supporting a portfolio of 400+ properties
Handling incoming calls and resolving maintenance queries confidently and efficiently
Troubleshooting issues with tenants over the phone to determine urgency and next steps
Prioritising maintenance works in line with company service levels
Coordinating and allocating jobs to internal teams and external contractors
Proactively managing maintenance workflows to ensure timely completion
Keeping tenants informed with clear and professional updates
Liaising with tenants, contractors, solicitors, and external organisations such as Citizens Advice or Shelter
Accurately logging all activity on the CRM system and updating job records
Raising invoices via Xero where required
Dealing with antisocial behaviour complaints

We are seeking an Assistant Property Manager who:

Has a minimum of 3 years’ experience in property management (ESSENTIAL)
Has experience managing a high-volume property portfolio
Is confident troubleshooting maintenance issues and advising tenants effectively
Communicates clearly, calmly, and professionally in all situations
Is highly organised with strong coordination and multitasking abilities
Can work accurately under pressure and manage competing priorities
Has experience within housing, utilities, or local authority environments (desirable)
Is based within a commutable distance of Ilford (within 45 minutes)

What’s on offer:

Permanent, full-time contract (Monday to Friday, office-based)
20 days’ annual leave + UK bank holidays
Enhanced leave for long service (23 days after 3 years, 25 days after 5 years)
Paid birthday leave (additional day off each year)
4% employer pension contribution (after probation)
Access to Vitality Private Healthcare and Employee Assistance Programme (EAP)

If this Assistant Property Manager role sounds like your next step, apply now or contact Olivia on 07528 824 338 or email olivia.taylor@niyaapeople.co.uk

Apply now