Income Officer

Birmingham 24 - 28 per hour Contract

Job Reference: J30736

We are seeking a proactive and customer-focused Income Officer based around Birmingham to join a Housing Association and be the key role to support tenancy sustainment, reduce arrears, and maximise income, working in close partnership with internal teams, external agencies and local authorities.

Key responsibilities of an Income Officer:

Proactively monitor and manage the debt recovery process across all tenure types, ensuring arrears are minimised through early intervention
Liaise effectively with Housing Benefit teams and the Department for Work and Pensions to ensure correct entitlements are received and over payments minimised
Take appropriate and timely legal action where necessary, including serving notices, attending court, and coordinating with internal teams on evictions
Provide financial inclusion support and advice to customers, signposting to external agencies and making referrals to internal Money Advisors to maximise income

What we'd love to see from you:

Recent experience of working with debtors, ideally within a housing or related environment
Strong communication and negotiation skills, with the ability to work sensitively with a diverse and often vulnerable customer base
Good knowledge of welfare benefits, financial inclusion practices, and the legal framework for income recovery
Full UK driving licence and access to a vehicle insured for business use

Details: