Repairs Administrator

Join a proactive housing team with the opportunity for hybrid working! As a Repairs Administrator, you'll play a key role in ensuring that housing maintenance tasks are handled with precision, while staying compliant with Awaab's Law. You'll be responsible for generating and sending letters outlining work orders and action plans, ensuring tenants are informed within the required timeframes. If you have experience in administration, a strong understanding of housing regulations, and a passion for delivering excellent customer service, we want to hear from you!

Key responsibilities as a Repairs Administrator:

• Generate letters for work orders and action plans in compliance with Awaab's Law, ensuring letters are sent to tenants within 3 days of completion
• Maintain accurate records of all job-related communication, ensuring clarity and consistency in tenant-facing documents
• Track job progress by liaising with operatives and contractors, ensuring tasks are completed on schedule
• Ensure all maintenance requests are logged promptly and correctly, providing clear instructions for the teams
• Ensure compliance with Awaab's Law when communicating with tenants, making sure all necessary details are provided within statutory timeframes
• Monitor outcomes, identifying areas for follow-up actions or further improvements
• Support with tenant inquiries regarding works, providing clear and accurate responses to queries
• Collaborate with internal teams to ensure smooth workflow and consistent communication throughout the process
• Produce reports as needed, ensuring full transparency and accountability regarding work completion
• Handle tenant complaints related to maintenance, escalating complex issues while maintaining a high level of service
• Ensure all letters and other correspondence are sent within regulatory timeframes

What we'd love to see:

• Previous experience in an administrative role, ideally within the housing or property sector
• A solid understanding of Awaab's Law and how it impacts tenant communications and job completion
• Excellent attention to detail and organisational skills, ensuring all correspondence is accurate and timely
• Strong written communication skills, with the ability to generate professional letters and documentation
• IT literate, with experience using housing management systems (e.g., Orchard, Confirm) or similar software
• Ability to work independently in a hybrid environment, balancing remote and office-based tasks effectively
• Problem-solving skills, with a proactive approach to managing tenant inquiries and service delivery
• Ability to manage multiple tasks at once while maintaining high standards of accuracy and compliance

Hourly Rate: £18 - £20 per hour (via Umbrella)

Location: Ipswich, with the benefit of hybrid working-allowing you to work from home while also attending the office for team collaboration and meetings as required.

Commuting to Ipswich: Ipswich is well connected for commuting, with good road links via the A12 and A14, providing easy access to nearby areas including Stowmarket, Felixstowe, and Colchester. The town also has a central train station with frequent services to London Liverpool Street (approximately 1 hour 10 minutes), as well as other East Anglian locations. This makes Ipswich a commutable location for individuals based across the region.

We would like to talk to anyone who has experience as a Housing Administrator, Repairs Action Plan Coordinator, Repairs Administrator, Maintenance Administrator, Housing Officer, or in Property Administration Support.

If this Repairs Administrator role is for you then please apply or contact katie.cox@niyaapeople.co.uk