Operational Support Assistant
Wellingborough 16 - 18 per hour Contract
Job Reference: J30732
Job Title: Operational Support Assistant
Reports to: Planning & Operational Support Manager
Location: Northampton (remote)
Contract: Type: 4 days a week/30hrs Contract
Rate: £19 - £21
We're looking for a highly organised and proactive Operational Support Assistant to join our team and help keep our services running smoothly behind the scenes, with remote working and a 4-day working week!
Main Purpose of the Role:
Essential:
Reports to: Planning & Operational Support Manager
Location: Northampton (remote)
Contract: Type: 4 days a week/30hrs Contract
Rate: £19 - £21
We're looking for a highly organised and proactive Operational Support Assistant to join our team and help keep our services running smoothly behind the scenes, with remote working and a 4-day working week!
Main Purpose of the Role:
- Manage supplier invoices and materials payments
- Handle credits for incorrect or missing goods
- Provide admin support for internal systems (e.g. Service Connect, Orchard)
- Organise vehicle repairs, servicing, and assign vans to operatives
- Support with customer feedback, complaints, and queries
- Finance & Invoicing:
- Match supplier invoices with orders and deliveries
- Sort out payment disputes with suppliers
- Update finance systems and scan documents
- Help raise purchase orders and check cost codes
- Support with quotes, variations, and finance reports
- Administration:
- Be the first point of contact for fleet/vehicle queries
- Book vehicle repairs and maintenance
- Help manage customer feedback and complaints
- Answer repair calls during busy periods
- Help update job info and upload documents for void properties
- Monitor dashboards and follow up on customer queries
- Keep team attendance records
- Help with deliveries during busy times
- Assist with training documents, toolbox talks, and new starter info
Essential:
- GCSEs (including Maths) or similar experience
- Experience in a busy admin or customer-facing role
- Basic finance knowledge (invoices, orders, goods received)
- Good communication and time management
- Strong IT skills (Outlook, Excel, PowerPoint)
- Positive attitude and team player
- Willing to work flexibly, including occasional evenings/weekends
- NVQ Level 3 in Business Admin (or similar)
- Experience in a property repairs or housing role
- Knowledge of Orchard and Service Connect systems
- You'll need to follow data protection, health & safety, and equality policies
- You may be asked to help with other tasks from time to time
- Some evening or weekend work might be required
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