Operational Support Assistant

We're looking for a highly organised and proactive Operational Support Assistant to join our team and help keep our services running smoothly behind the scenes, with remote working and a 4-day working week!

Main purpose of the role:

• Manage supplier invoices and materials payments
• Handle credits for incorrect or missing goods
• Provide admin support for internal systems (e.g. Service Connect, Orchard)
• Organise vehicle repairs, servicing, and assign vans to operatives
• Support with customer feedback, complaints, and queries

Key responsibilities as a Operational Support Assistant:

Finance & Invoicing:

• Match supplier invoices with orders and deliveries
• Sort out payment disputes with suppliers
• Update finance systems and scan documents
• Help raise purchase orders and check cost codes
• Support with quotes, variations, and finance reports

Administration:

• Be the first point of contact for fleet/vehicle queries
• Book vehicle repairs and maintenance
• Help manage customer feedback and complaints
• Answer repair calls during busy periods
• Help update job info and upload documents for void properties
• Monitor dashboards and follow up on customer queries
• Keep team attendance records
• Help with deliveries during busy times
• Assist with training documents, toolbox talks, and new starter info

What we're looking for in a Operational Support Assistant:

Essential:

• GCSEs (including Maths) or similar
• Experience in a busy admin or customer-facing role
• Basic finance knowledge (invoices, orders, goods received)
• Good communication and time management
• Strong IT skills (Outlook, Excel, PowerPoint)
• Positive attitude and team player
• Willing to work flexibly, including occasional evenings/weekends

Desirable:

• NVQ Level 3 in Business Admin (or similar)
• Experience in a property repairs or housing role
• Knowledge of Orchard and Service Connect systems

Other Info:

• You'll need to follow data protection, health & safety, and equality policies
• You may be asked to help with other tasks from time to time
• Some evening or weekend work might be required
• Rate: £19 - £21 per hour
• Location: Northampton (remote)
• Contract type: 4 day week, 30 hours 
• Reports to: Planning Operation Support Manager

• Job title: Operational Support Assistant

For more information either apply below or get in contact with Lily on 07488 866 707.