Customer Service Assistant

Are you looking for a rewarding opportunity where you can make a real difference? Join a supportive, community-focused organisation offering excellent benefits, including a competitive salary, 17.5 hours per week, and the chance to contribute to the wellbeing of the local community.

As a Customer Service Assistant, you will play a crucial role in delivering high-quality, customer-focused services across multiple channels, helping to provide essential support to tenants and customers. You will ensure that all queries are addressed efficiently and professionally, with a focus on getting things right the first time. This role offers a chance to work in a dynamic team environment, with opportunities to contribute to administrative tasks and ensure smooth operations in a fast-paced environment.

Key responsibilities of a Customer Service Assistant:

• Provide high-quality, customer-focused service via phone, email, and in person
• Resolve queries efficiently and professionally, ensuring first-time resolution where possible
• Support tenants with rent payments and tenancy management issues
• Oversee the allocation and lettings process, ensuring fairness and transparency
• Administer Physical Adaptation Grants, working with contractors, Cwm Taf Care & Repair, and Welsh Government
• Assist with administrative tasks across Housing, Maintenance, and Compliance teams
• Track maintenance works and ensure timely completion
• Manage contractor databases and assist with customer satisfaction surveys

What we'd love to see:

• Experience in frontline customer service or administration
• Proficient in Microsoft Office and record management systems
• Strong communication, problem-solving, and organisational skills
• Ability to handle sensitive matters with empathy and confidentiality
• Positive, proactive attitude with a focus on high-quality customer service
• Willingness to be Fire Warden and First Aid trained
• Ideally experience in social housing, knowledge of housing management and maintenance, and Welsh language skills

This Customer Service Advisor role offers a salary of £24,568 (pro rata)

What's on offer:

• 17.5 hours per week
• Competitive salary
• Permanent position

Location and travel

Pontypridd, located in the heart of South Wales, is easily accessible by road, with direct routes via the A470, A4054, and the M4, making it a convenient location for commuting from nearby areas such as Cardiff, Merthyr Tydfil, and the Valleys.

If this Customer Service Advisor role is for you please apply or contact katie.cox@niyaapeople.co.uk