Neighbourhood Housing Officer

Join a respected Housing Association and make a real impact. We are delighted to be recruiting for a Neighbourhood Housing Officer on behalf of a reputable and well-established Housing Association operating across Northamptonshire.

This is a fantastic opportunity to join a values-driven organisation that places residents and communities at the heart of its services. Offering hybrid working, strong organisational support, and long-term career stability, this role provides both flexibility and meaningful impact.

The role:

As a Neighbourhood Housing Officer, you will deliver a high-quality, customer-focused housing management service across a defined patch within Northamptonshire, with regular presence required in Wellingborough.

This is a tenant-facing, community-based role where you will take ownership of your patch, building positive relationships with residents while ensuring neighbourhood standards are maintained.

Hybrid working is available, balancing home working with on-site visits and community engagement.

Key responsibilities of a Housing Officer:

• Managing a portfolio of general needs tenancies
• Supporting residents to sustain their tenancies
• Conducting tenancy visits and neighbourhood inspections
• Addressing low-level anti-social behaviour and tenancy breaches
• Working collaboratively with income teams around arrears management
• Coordinating with internal teams and external partner agencies
• Ensuring compliance with housing policies and relevant legislation
• Delivering a visible, responsive housing management service

About you:

• Experience in a Housing Officer or generic housing management role
• Strong understanding of tenancy and housing legislation
• Ability to manage a varied caseload independently
• Excellent communication and customer service skills
• Full UK driving licence and access to a vehicle (essential)
• Proactive, organised, and community-focused approach

What’s on offer as a Neighbourhood Housing Officer:

• £35,971 annual salary
• £1,657 annual car allowance
• Permanent, full-time position (37 hours per week)
• Hybrid and flexible working
• Opportunity to join a respected Housing Association
• A role where you can genuinely make a difference

If this Neighbourhood Housing Officer position is for you, then please apply or contact katie.cox@niyaapeople.co.uk