Lettings Team Leader

We are currently recruiting on behalf of our client for an experienced and motivated Lettings Team Leader to join their Head Office team in the Peterborough area. This is a newly created leadership role, offering the opportunity to shape and enhance the delivery of a high-quality, customer-focused lettings service.

This is an excellent opportunity for a housing or property professional ready to take the next step in their leadership career, driving service performance while ensuring customers receive a smooth and positive experience into their new homes.

The Role:

As Lettings Team Leader, you will oversee the end-to-end lettings process while leading and motivating a dedicated team. You will play a key role in improving performance, minimising void periods, and ensuring compliance with legislation and best practice.

Key responsibilities of a Lettings Team Leader include:

• Leading, coaching and developing a high-performing lettings team
• Managing the full lettings process including vacancy management, allocations, garage lettings and mutual exchanges
• Reducing void turnaround times and improving key-to-key performance
• Providing expert advice on housing legislation, landlord and tenant law, and policy compliance
• Monitoring budgets, forecasting and financial performance
• Producing detailed performance reports and KPI analysis for senior management
• Building effective relationships with internal departments, local authorities and partner agencies
• Supporting customers requiring temporary or emergency accommodation
• Driving service improvements based on customer feedback and insight

What we would love to see from you:

• A sound understanding of property law, landlord and tenant legislation, nomination agreements and lettings best practice
• Experience working within a regulated housing or property environment
• Proven experience leading and motivating teams
• Strong IT skills, including Microsoft Office applications
• Experience handling complaints and delivering excellent customer service
• Confidence in analysing data and reporting against KPI.
• A confident decision-maker with strong problem-solving skills

• An excellent communicator, both written and verbal
• Highly organised with the ability to manage competing priorities
• Comfortable working to deadlines in a fast-paced environment
• Skilled at building strong working relationships across teams

Qualifications & Requirements:

• Relevant vocational qualification or diploma
• CIH Level 3 or 4 (desirable but not essential)
• Full UK driving licence
• Access to an insured vehicle for business use
• DBS check required

Benefits of this Lettings Team Leader role:

• Generous pension scheme with employer contributions matched up to 10%, plus life cover
• 25 days annual leave plus bank holidays, increasing with service
• Flexible family-friendly and carers leave policies
• Employee rewards platform offering cashback, vouchers and discounts
• Health cash plan including 24-hour GP access, Employee Assistance Programme, and cashback for dental and optical expenses (post-probation)

If you are an experienced housing professional ready to take on a leadership role where you can truly make an impact, we would love to hear from you.

If this role is for you then please apply or contact katie.cox@niyaapeople.co.uk