Resident Liason Officer

Northamptonshire 26K - 29K per year Permanent

Job Reference: J30733

Job Title: Resident Liaison Officer
Location: Northampton
Salary: £27,199 per annum
Contract Type: Permanent
Hours: 37 hours per week (Monday to Friday)

We are looking for community-focused and compassionate Resident Liaison Officers to join the Asset Management team of a Housing Association in Northampton. This is an exciting opportunity to play a key role in improving homes and lives across neighbourhoods.

Key Responsibilities of an RLO:

Act as the main point of contact for residents before, during, and after improvement works in their homes.
Organise and deliver resident consultations, property inductions and community engagement events.
Ensure clear and timely communication with residents, housing officers, community groups, and other stakeholders.
Manage the full customer journey, capturing and reporting on feedback to improve service delivery and satisfaction.

What We're Looking For:

A full UK driving licence and access to your own vehicle
Strong communication and interpersonal skills with the ability to engage with residents from all backgrounds.
Organised, proactive, and able to manage multiple priorities and deadlines effectively.
A strong commitment to excellent customer service and understanding of social housing and GDPR compliance.

What's On Offer:

28 days holiday (plus bank holidays), increasing to 33 days after 5 years' service
Local Government Pension Scheme
Flexible working arrangements
Employee discount hub
Health and wellbeing programme
Free parking
Cycle to work scheme
Sick pay, bereavement leave & referral programme

If this Resident Liaison Officer role is for you then please apply or contact katie.cox@niyaapeople.co.uk

Apply now