Resident Liaison Officer

Northamptonshire 26K - 29K per year Permanent

Job Reference: J30733

We are looking for community-focused and compassionate Resident Liaison Officers to join the Asset Management team of a Housing Association in Northampton, where they can enjoy flexible working arrangements with this role. This is an exciting opportunity to play a key role in improving homes and lives across neighbourhoods.

Key Responsibilities of an Resident Liaison Officer:

Act as the main point of contact for residents before, during, and after improvement works in their homes
Organise and deliver resident consultations, property inductions and community engagement events
Ensure clear and timely communication with residents, housing officers, community groups, and other stakeholders
Manage the full customer journey, capturing and reporting on feedback to improve service delivery and satisfaction

What we're looking for:

A full UK driving licence and access to your own vehicle
Strong communication and interpersonal skills with the ability to engage with residents from all backgrounds
Organised, proactive, and able to manage multiple priorities and deadlines effectively
A strong commitment to excellent customer service and understanding of social housing and GDPR compliance

What's on Offer:

28 days holiday (plus bank holidays), increasing to 33 days after 5 years' service
Local government pension scheme
Flexible working arrangements
Employee discount hub
Health and wellbeing programme
Free parking
Cycle to work scheme
Sick pay
Bereavement leave
Referral programme

Details: