A well established facilities maintenance company are looking for a Tenant Liaison Officer on a FTC basis to join their team, helping to support on delivering excellent customer service and organising works to be carried out efficiently. This position is offering a great opportunity to gain experience in a well recognised company and a quick start.
Tenant Liaison Officer Mon-Fri (8-5pm/ 40hours) FTC- until end of March 2025 Kent( office/ site based) £28-30k via umbrella
As a Tenant Liaison Officer, your key responsibilities will be:
To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
Managing the customer/resident journey whilst following the client and company engagement procedures
local community and the Customer Care Department
To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
Carry out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate
Agree access arrangements with the resident and book appointments to enable the work to their home
As the successful Tenant Liaison Officer, you will have the following: