Tenant Liaison Officer
Smethwick 28K - 30K per year Permanent
Job Reference: J26921
A well established facilities maintenance company are looking for a Tenant Liaison Officer on a FTC basis to join their team, helping to support on delivering excellent customer service and organising works to be carried out efficiently. This position is offering a great opportunity to gain experience in a well recognised company and a quick start.
Tenant Liaison Officer
Mon-Fri (8-5pm/ 40hours)
FTC- until end of March 2025
Kent( office/ site based)
£28-30k via umbrella
As a Tenant Liaison Officer, your key responsibilities will be:
As the successful Tenant Liaison Officer, you will have the following:
If you think you would be a suitable fit, please apply directly or contact 0121 790 0980 for more details.
Tenant Liaison Officer
Mon-Fri (8-5pm/ 40hours)
FTC- until end of March 2025
Kent( office/ site based)
£28-30k via umbrella
As a Tenant Liaison Officer, your key responsibilities will be:
- To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
- Managing the customer/resident journey whilst following the client and company engagement procedures
- local community and the Customer Care Department
- To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
- Carry out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate
As the successful Tenant Liaison Officer, you will have the following:
- Housing officer/ Neighbourhood officer, Customer Liaison officer/ Resident Liaison/ RLO/ CLO/ TLO experience
- Experience in the construction industry (preferred)
- Great customer service experience
- Have clean UK Drivers License
- Previous property maintenance or construction experience would be beneficial
If you think you would be a suitable fit, please apply directly or contact 0121 790 0980 for more details.
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