The chance to work for a well-established property service company in Birmingham has become available for a Resident Liaison Officer on a permanent basis working 40 hours per week. This role is offering great career opportunities and a long list of company benefits!
Daily responsibilities of the Resident Liaison Officer:
To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
Managing the customer/resident journey whilst following the client and company engagement procedures
local community and the Customer Care Department
To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
Carry out choice events, consultation events and individual consultation with residents regarding future work.
Carry out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate
Agree access arrangements with the resident and book appointments to enable the work to their home
Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.
As the successful Resident Liaison Officer, you will have the following: