Housing Manager

We are working in partnership with a well-established social housing provider operating across a county-wide portfolio in Wales. Our client is seeking an experienced Housing Manager to lead a housing management team based in Powys. This is a hybrid role, with a minimum of three days per week in the office.

This Housing Manager position is a key leadership role, responsible for the day-to-day management of a team of approximately nine Housing Officers, alongside oversight of an Anti-Social Behaviour Coordinator and Housing Assistants. Reporting to the Head of Housing, the successful candidate will play a pivotal role in maintaining high service standards and ensuring consistency across multiple teams and operational areas.

Key Responsibilities of a Housing Manager:

• Lead and manage a team of Housing Officers across designated patches
• Provide line management and oversight to the Anti-Social Behaviour Coordinator
• Oversee Housing Assistants and support their development
• Manage staffing matters including performance, absence, and general people management
• Support the team with complex and escalated tenancy cases
• Ensure consistent processes and service delivery across teams and locations
• Oversee day-to-day housing management operations and administration

Salary & benefits:

• Starting salary: £45,000
• Annual incremental progression
• Hybrid working
• Office base in Powys, Wales

To be successful in this Housing Manager role, you will demonstrate:

• Proven experience within housing management, ideally in a social housing or housing association setting
• Strong people management experience leading tenant-facing teams
• Ability to manage complex tenancy cases and support teams with escalations
• Good understanding of Welsh housing legislation and the regulatory environment
• Experience overseeing anti-social behaviour casework and multi-agency working
• Ability to implement and maintain consistent processes across teams
• Welsh language skills or an understanding of Welsh language and culture (desirable)
• A relevant housing qualification (e.g. CIH Level 5 or equivalent) is advantageous

If this Housing Manager role is of interest please apply or contact katie.cox@niyaapeople.co.uk