Temporary Accommodation Officer

We are recruiting on behalf of a well-established Housing Association for an experienced Temporary Accommodation Officer to deliver high-quality tenancy and neighbourhood management services across temporary accommodation, Housing First and general needs tenancies.

This is a varied, customer-facing role supporting residents, including those with complex and vulnerable needs, ensuring sustainable tenancies and safe, well-managed neighbourhoods. 

Key Responsibilities of a Temporary Accommodation Officer:

• Managing tenancies within temporary accommodation and mixed tenure patches, ensuring pre-tenancy work, risk assessments and reviews are completed
• Supporting vulnerable tenants and working closely with support agencies to sustain tenancies
• Conducting move-in checks, 6-week settling-in visits, 9-month starter tenancy reviews and ongoing tenancy audits
• Managing rent arrears, setting up repayment plans and reducing debt
• Handling ASB cases, tenancy breaches, safeguarding concerns and multi-agency casework
• Representing the organisation at court, preparing court bundles and attending external meetings
• Undertaking estate and property inspections, including fire safety checks, and liaising with contractors
• Managing void turnaround to minimise re-let times
• Overseeing mutual exchanges, successions and tenancy assignments
• Acting as a key point of contact for residents, councillors and community stakeholders
• Supporting business continuity and emergency response when required

What We'd Love To See From You:

• Proven experience in tenancy and/or neighbourhood management within social housing
• Experience working with vulnerable tenants and individuals with complex needs
• Strong knowledge of housing legislation and safeguarding responsibilities
• Experience managing arrears, ASB and challenging tenancy situations
• Confident preparing court documentation and attending hearings
• Excellent communication, negotiation and organisational skills
• Comfortable working both independently and collaboratively
• Strong IT skills and experience using housing management systems
• Full UK driving licence with access to a vehicle (business insurance required)
• Basic DBS check required

What this Temporary Accommodation Officer role has to offer:

• Hybrid working 
• Minimum 2 month contract
• Competitive hourly rate
• Flexible working hours

If this Temporary Accommodation Officer role is for you please apply or contact katie.cox@niyaapeople.co.uk