Temporary Accommodation Officer
Watford 23 - 25 per hour Contract
Job Reference: CR/100138
We are recruiting on behalf of a well-established Housing Association for an experienced Temporary Accommodation Officer to deliver high-quality tenancy and neighbourhood management services across temporary accommodation, Housing First and general needs tenancies.
This is a varied, customer-facing role supporting residents, including those with complex and vulnerable needs, ensuring sustainable tenancies and safe, well-managed neighbourhoods.
Key Responsibilities of a Temporary Accomodation Officer:
If this Temporary Accomodation Officer role is for you please apply or contact katie.cox@niyaapeople.co.uk
This is a varied, customer-facing role supporting residents, including those with complex and vulnerable needs, ensuring sustainable tenancies and safe, well-managed neighbourhoods.
Key Responsibilities of a Temporary Accomodation Officer:
- Managing tenancies within temporary accommodation and mixed tenure patches, ensuring pre-tenancy work, risk assessments and reviews are completed
- Supporting vulnerable tenants and working closely with support agencies to sustain tenancies
- Conducting move-in checks, 6-week settling-in visits, 9-month starter tenancy reviews and ongoing tenancy audits
- Managing rent arrears, setting up repayment plans and reducing debt
- Handling ASB cases, tenancy breaches, safeguarding concerns and multi-agency casework
- Representing the organisation at court, preparing court bundles and attending external meetings
- Undertaking estate and property inspections, including fire safety checks, and liaising with contractors
- Managing void turnaround to minimise re-let times
- Overseeing mutual exchanges, successions and tenancy assignments
- Acting as a key point of contact for residents, councillors and community stakeholders
- Supporting business continuity and emergency response when required
- Proven experience in tenancy and/or neighbourhood management within social housing
- Experience working with vulnerable tenants and individuals with complex needs
- Strong knowledge of housing legislation and safeguarding responsibilities
- Experience managing arrears, ASB and challenging tenancy situations
- Confident preparing court documentation and attending hearings
- Excellent communication, negotiation and organisational skills
- Comfortable working both independently and collaboratively
- Strong IT skills and experience using housing management systems
- Full UK driving licence with access to a vehicle (business insurance required)
- Basic DBS check required
- Hybrid working
- Minimum 2 month contract
- Competitive hourly rate
- Flexible working hours
If this Temporary Accomodation Officer role is for you please apply or contact katie.cox@niyaapeople.co.uk
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