Housing Manager

An established organisation is seeking an experienced Housing Manager to lead operational services across their housing portfolio. This role provides the opportunity to oversee tenancy support, ensure compliance, and manage day-to-day property matters. The ideal candidate will be confident in tenancy legislation, service delivery, and driving continuous improvement.

Key responsibilities of Housing Manager:

• Lead the delivery of high-quality, customer-focused housing services
• Manage complex tenancy, estate, rent arrears and anti-social behaviour cases
• Support tenants to establish, sustain and maintain their homes
• Line manage the maintenance and compliance team, ensuring repairs are delivered efficiently
• Ensure compliance with regulatory standards and property legislation
• Undertake estate inspections and monitor health and safety checks across the housing stock
• Liaise with local authorities, contractors, external agencies and legal representatives
• Organise tenancy meetings and oversee policies and procedures relating to housing
• Investigate nuisance and anti-social behaviour, maintaining accurate records

The successful Housing Manager will have:

• A minimum of 5 years' experience in a housing management or similar operational role
• Strong knowledge of housing legislation, tenancy enforcement and welfare benefits
• CIH Level 4 Certificate for the Housing Profession (or equivalent)
• Experience supporting tenants with financial and benefit-related matters
• Excellent communication skills and the ability to handle complex cases effectively
• A full UK driving licence and access to a vehicle for work
• Flexibility to work occasional evenings, weekends and night audits

The role offers:

• Permanent contract, 37 hours per week
• Salary: £45,000-£50,000 per annum
• Senior housing role with operational responsibility and team oversight
• Opportunities to influence service delivery and improvement

This role is based in Reigate and requires regular travel across sites. A full driving licence and access to a vehicle are essential.

If this Housing Manager role is of interest, please give Tiyana a call on 0121 790 0980 or email tiyana@niyaapeople.co.uk