Income Officer

We are seeking a proactive and experienced Income Officer to join our housing association on a permanent basis. This Income Officer will play a key role, being responsible for managing rental income and ensuring effective arrears recovery, helping to sustain tenancies and support our communities.

You will take ownership of a patch of residents, managing all aspects of income collection from early intervention through to legal action, including court representation where required.

Key responsibilities of an Income Officer:

• Manage a portfolio of rent accounts, ensuring income is maximised and arrears are minimised
• Take a proactive approach to arrears recovery, from early-stage intervention through to court action
• Prepare and present cases at court where necessary
• Work closely with residents to agree realistic repayment plans and provide support to sustain tenancies
• Liaise with internal teams and external agencies to resolve complex cases
• Maintain accurate records and ensure compliance with policies and procedures
• Provide excellent customer service while balancing a firm but fair approach to income recovery

About you:

• Proven experience in income management within a housing environment
• Strong knowledge of arrears recovery processes, including legal and court procedures
• Confident in representing cases in court
• Excellent communication and negotiation skills
• Ability to manage a varied caseload and work independently
• Good understanding of welfare benefits and financial inclusion
• IT literate with experience of housing management systems

What's on offer:

• Hybrid working arrangement
• Supportive and collaborative team environment
• Opportunities for professional development
• Generous holiday entitlement and benefits package

If this Income Officer role is of interest please apply or contact katie.cox@niyaapeople.co.uk