Supported Housing

---

A great opportunity has arisen for a Careline Control Operator in the Derbyshire area. Due to a recent increase in workload, a Careline Control Operator is now required to hit the ground running on a 6 months on going contract, and to assist a small team to improve the efficiency of this department.
Key Duties of a Careline Control Operator-
·Respond to emergency calls received by the Careline Control Centre and provide the appropriate action to respond to the incident
·Work on a flexible rota which provides 24/7 staffing of the control centre
·Work with a multi-agency service approach this could include doctors, social services and relatives
·Demonstrate excellent customer service at all time and be able to cope well in difficult/distressing situations
·Provide administrative, clerical and computer data entry duties when required
What you will need to be a successful Careline Control Operator-
·Some experience within a call centre or care setting would be desirable
·Be someone who has a positive outcome of every situation and can be resilient in stressful situations
·To be successful you must also be able to work flexible hours involving mornings, evenings, weekends and nights
·Have good communication skills, an ability to listen and empathise with vulnerable people, can remain calm and provide support over the phone in the event of an emergency
What you will get in return-
· Excellent career development opportunity as well as the chance to make a impact
·Great pension scheme and generous holiday package
·A specialist consultant dedicated to negotiate, represent and ensure the best possible contract on your behalf
To apply for the Careline Control Operator role or if you have any further enquiries call Lauren Gilligan on 0121 790 0980

---