Office Support

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A great opportunity has arisen for a Control Centre Operator in the Derbyshire area. Due to a recent increase in workload, a Control Centre Operator is now required to hit the ground running, and to assist a small team to improve the efficiency of this department.
Key duties of a Control Centre Operator-
·Respond to emergency calls which include making contact with emergency services, relatives and doctors to ensure that assistance is given
·Work on a flexible rota which involves hours such as 8.00am to 20.00pm or 22.00pm to 8.00am
·Provide a call handling service to vulnerable adults and be able to respond to emergency situations which could include lifting a none injured person with specialist equipment
·You may also be required to install and maintain emergency call equipment in customers' homes
·Demonstrate excellent customer service at all time and be able to cope well in difficult/distressing situations
To be a successful Control Centre Operator-
·Experience within a call centre is desirable but not essential
·Be able to cope well in distressing situations this could include anything from, suicide calls to someone falling over and needing to stay on the phone until an ambulance arrives
·Be someone who has a positive outcome of every situation and can be resilient in stressful situations
·Must be able to drive and have access to your own vehicle
·Have excellent communication skills
·Work out of hours and be able to offer support if understaffed
In this role no day is the same as you never know what calls you are going to receive. You could be dealing with general calls and lifeline calls. It can become very fast paced so needs someone who can work well under pressure.
To apply for the Control Centre Operator role or if you have any further enquiries for this role email Lauren Gilligan or call 0121 790 0980.

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Job Title: Customer Experience Manager
Salary: £28,196 (17ph temp to perm contract after 3 months completion)
Location: Dudley, Rowley Regis

This is an opportunity to join a housing association priding themselves with the customer service provided to their tenants and clients. They are now looking for a Customer Experience Manager with experience working within Housing and Housing Software Systems

To be successful in the role of Customer Experience Manager
·You will have a passion for making a difference within your community
·It is essential the you have experience within housing management and public services
·A full driving licence and access to you own vehicle
·DBS checked desirable but not essential
·You previously worked as a Housing Manager, Housing Assistant with experience in provide excellent Customer Service to tenants
·Have strong knowledge of housing regulations
The role of Customer Experience Manager
·You will be the first point of contact for approximately 250 homes
·Liaise with tenants
·Maximise rental income and reduce rent areas
·Manage complaints
·Provide customer focused housing services
·Case Management and problem solving
·Meeting with tenants once or twice a year including shared ownership customers

Id you would like to hear more about this vacancy or would like to apply please send you CV to [email protected] niyaapeople. co. uk or call Carla Baston on 0121 790 0983

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A great opportunity has arisen for a Customer Service Team Leader in the Lincolnshire area. Due to a recent increase in workload and restructure, a Customer Service Team Leader is now required to hit the ground running, and to work alongside a team to improve the efficiency of the department.
Key Duties of a Customer Service Team Leader-
·Support the Customer Service Supervisor in the running of the Customer Service department which provides first point contact for customers, businesses, contractors and the general public
·Manage and motivate the Customer Service team by providing regular 121s, appraisals and coaching
·Provide training to the team of Customer Service Advisors, ensuring they are fully multi-skilled across all areas
·Develop and evolve processes and systems to support the Customer Service team in the effective delivery of corporate services
·Flexible approach to shift patterns to deliver management presence across a 24/7 service delivery
What you will need to be a successful Customer Service Team Leader-
·Experience of managing teams in a customer focused, fast paced environment
·Encourage and embrace change and managing, coaching and developing a team
·6 months experience within a similar office environment
·Priorities and manage workloads to meet deadlines without supervision
·Be reliable and willing to go the extra mile to support a team to deliver excellent customer service
To apply for the Customer Service Team Leader role or if you have any further enquiries for this role call 0121 790 0980 and ask for Lauren Gilligan

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