Office Support

---

An established provider of affordable housing within the Birmingham area is immediately seeking an experienced Customer Service Advisor to join a fast paced, customer focused environment on a temporary basis.

Due to a recent increase in workload, an experience Customer Service Advisor with Social Housing experience is now needed to handle a high volume of inbound calls that are all housing related.

As a Customer Service Advisor your key duties will be:

• To provide excellent customer service over the telephone and e-mail to all customers
• Sign post enquiries to relevant departments such as Housing Management, Repairs and Supported Housing.
• Use in house systems and microsoft packages to log enquiries and calls
• Provide administrative support to line managers where required

You will also have:

• Experience handling housing related enquiries within a high call volume environment
• Excellent communication skills both written and verbally
• Demonstrate the passion to add value and consistently provide a high level of customer service.
• Knowledge of repairs and the system 'Orchard' is desirable

The successful Customer Service Advisor will be immediately available and understand the need to communicate clearly with residents with the ability to hit the ground running and make an immediate impact.

If you are interested in applying or discussing the Customer Service Advisor role, please get in touch on 0121 790 0980 or send your up to date CV to Kam Shergill.

Niyaa People represents social housing and maintenance professionals seeking freelance or permanent employment across the Midlands region from our Birmingham office. We deal with a range of small, medium and large Local Authorities, Charities and Housing Associations.

---

---

The Company

An established provider of social housing in Telford is looking for a Stores Coordinator, with administrative experience within a depot environment, to make an immediate impact within the Planning and Logistics team on a temporary contract.

As the Stores Coordinator you will:

• Be responsible for providing materials and equipment to the in-house repairs, Empty Homes and Landscaping teams.
• You will manage the materials kept in the Service Delivery Centre and vans in an efficient and cost effective way.
• You will be responsible for coordinating weekly appointments for engineers to ensure vans are fully stocked
• You will be responsible for ordering all necessary stock and ensuring all relevant safety checks are completed
• Have strong administration skills and undertake administration duties when required
• Ensure all safety checks are carried out on a weekly basis

To be successful within the role of Stores Coordinator you will need to have:

• Have good IT Skills, ideally aware of how to use Dynamics 365 and Excel.
• Good communication skills as you will be liaising with engineers and suppliers
• Be a team player and manage workload effectively
• Have a good understanding of inventory and stock control

If you are interested in applying for the Stores Coordinator role, please get in touch for a confidential chat 0121 790 0980 or send your up to date CV to Kam Shergill.

Niyaa People represents social housing and maintenance professionals seeking freelance or permanent employment across the Midlands region from our Birmingham office. We deal with a range of small, medium and large Local Authorities, Charities and Housing Associations.

---

---

A new, exciting opportunity for a Senior Finance Officer in the Finance Team has arisen for an established social housing provider based in the Black Country area on a temporary basis.

As a Senior Finance Officer your duties will be:

• To deliver transactions to a high standard of excellence and in adherence to the organisations Standing Orders while maintaining the security of Financial Data
• Ensure that all transactions are processed accurately, regularly monitored and reconciled
• Ensure rent charges, adjustments and income are processed correctly to tenant accounts
• To deal with account reconciliations, new supplier queries and processing invoices
• Prepare and review the appropriate control accounts and reconciliations
• Regularly monitor MIS Housing database to the Open Accounts Finance system and test data to ensure the correct application of transactions
• Ensure that all purchase invoices are processed in a timely and accurate manner

As a Senior Finance Officer you will have:

• Significant experience in a ledger processing environment
• Experience of working with accounting systems
• Excellent IT Skills, particularly Excel
• The ability to work well under pressure and work collaboratively with other teams
• A positive attitude, demonstrating you are self-motivating and accountable
• Significant experience of operating within a Rent and Service Charge environment is essential

If you are interested in applying for the Senior Finance Officer role, please get in touch for a confidential chat 0121 790 0980 or send your up to date CV to Kam Shergill.

Niyaa People represents social housing and maintenance professionals seeking freelance or permanent employment across the Midlands region from our Birmingham office. We deal with a range of small, medium and large Local Authorities, Charities and Housing Associations.

---

---

An opportunity has arisen for a Digital and Web Services Manager within a Public Sector Body in the Derbyshire Area. Due to a recent restructure a Digital and Web Services Manager is required to manage a team to implement a new connected Digital Platform, that provides excellent Customer Management, as well as direct integration in line with business systems and a common data layer in the form of a corporate data warehouse.
Key Duties of a Digital and Web Services Manager-
·Manage a Digital Service team and build an effective model for delivering digital services
·Design, implementation and operation of digital products, implementing an effective digital demand and delivery model
·Take charge of the technical implementation of a new Digital Platform, surrounding;
oCRM system
oWebsite
oResident self-service
oSharePoint Intranet
oElectronic communication systems
oOnline payment systems
oAsset management system
oBooking system
oGIS
oCloud-based business systems
oDocument management
oOperational workflow
oScheduling services
·Develop web systems and digital services to meet business needs, integrating existing systems to support business processes
·Grow and plan technology led solutions in line with the constant improvements to customer interactions, working alongside services to develop process solutions by understanding user requirements, visualising and designing features and functionality
What you need to be a successful Digital and Web Services Manager-
·Experience delivering public facing digital services in a large and complex organisation with advanced technical /professional knowledge and experience
·Advanced knowledge and experience within data manipulation and programming languages such as SQL, HTML, etc
·Research, analysis, interpretation and evaluation skills, and be able to identify and come up with solutions for complex problems and develop strategic solutions
·Have a clear understanding and working knowledge of digital platforms used to deliver public-facing digital services, with experience of core market leaders such as salesforce, Firmstep, Gandlake, Jadu, SharePoint

If you are interested in applying for the Digital and Web Services Manager role, please get in touch for a confidential chat 0121 790 0980 or send your up to date CV to Lauren Gilligan.

---

---

I am currently looking for a passionate and motivated individual to work as a Call Centre / Customer Service / Administrator within the Northamptonshire area. As an experience Call Centre / Customer Service / Administrator, you will use your skills and knowledge to deliver excellent customer service at all times. This role is an immediate vacancy which would initially be a temporary position, with the opportunity to go permanent.
Key Duties of a Call Centre / Customer Service / Administrator-
·Deliver excellent customer service over the phone for all service areas, so no call will ever be the same
·Work closely with other departments to get customer enquiries dealt with quickly and effectively
·Work proactively in a team, and have the ability to prioritise workload and meet KPI's
·Handle pressure and deal with conflict in a calm manner
What you will need to be a successful Call Centre / Customer Service / Administrator-
·Experience within a customer service/ call centre environment is essential
·Previous experience within a Local Authority or Housing Association is desirable
·Have PC knowledge, especially within Office and be able to learn a variety of different systems
·Demonstrate the passion to add value and consistently provide a high level of customer service
What you will get in return-
·Generous annual leave, 26 day plus bank holidays
·Excellent training programme to help you develop your skills
·The opportunity to work within the Public Sector and progress in the not for profit sector

If you are interested in applying for the Call Centre / Customer Service / Administrator role, please get in touch for a confidential chat 0121 790 0980 or send your up to date CV to Lauren Gilligan.

---

---

I am currently looking for a passionate and motivated individual to work as a Contact Centre Adviser within the Northamptonshire area. As an experience Contact Centre Adviser, you will use your skills and knowledge to deliver excellent customer service at all times. This role is an immediate vacancy which would initially be a temporary position, with the opportunity to go permanent.
Key Duties of a Contact Centre Adviser-
·Deliver excellent customer service over the phone for all service areas, so no call will ever be the same
·Work closely with other departments to get customer enquiries dealt with quickly and effectively
·Work proactively in a team, and have the ability to prioritise workload and meet KPI's
·Handle pressure and deal with conflict in a calm manner
What you will need to be a successful Contact Centre Adviser-
·Experience within a customer service/ call centre environment is essential
·Previous experience within a Local Authority or Housing Association is desirable
·Have PC knowledge, especially within Office and be able to learn a variety of different systems
·Demonstrate the passion to add value and consistently provide a high level of customer service
What you will get in return-
·Generous annual leave, 26 day plus bank holidays
·Excellent training programme to help you develop your skills
·The opportunity to work within the Public Sector and progress in the not for profit sector

If you are interested in applying for the Contact Centre Adviser role, please get in touch for a confidential chat 0121 790 0980 or send your up to date CV to Lauren Gilligan.

---

---

Looking to work for a company who came top of the UK's Best Places to Works in 2017?

A large provider of affordable housing in the Worcestershire area with a proud reputation as an excellent employer, are currently seeking a SQL Developer to join their ICT Team on a permanent basis.

Their reputation to provide fantastic housing services has also seen them feature in the Top five of the Sunday Times' Best Companies Award 3 years in a row.

The main duties of the SQL Developer will be:

- Ensure high quality and accuracy of all analyses and report presentations
- Manage data using SQL and help develop complex reports in SSRS
- To assist the ICT Department in providing advice and support on data availability, definitions and validity
- Monitor data quality, identify areas of improvement and ensure data issues are raised
- To develop statistical analysis to test effectiveness of programmes and suggesting improvements where required
- Carry out database and query tuning to ensure optimised performance of all reporting systems
- Collate complex requirements relating to data architecture, reporting and maintaining up to date specifications

Key Skills required for the SQL Developer:

- A degree, equivalent qualification or previous professional experience is essential
- Significant experience in the application of the database query and report writing tools such as SQL Server Reporting Services (SSRS)
- Technical skills (T-SQL, SSRS, SSIS, SSAS) are required as well as an understanding of industry standards for data architecture and design
- A Housing background is desirable, preferably utilising QL

Benefits included with the role of the SQL Developer;

* 37 hours a week
* 32 days annual leave plus bank holidays
* Discounts at a variety of retailers
* Cashback Health Scheme
* Employee Assistance Programme
* Pension Scheme
* Holiday Buy and Sell Scheme
* Reward Statements
* Free Parking

This post required that the professional is subject to a DBS check.

If you're interested in applying for this position, click apply now, or call Kam Shergill on 0121 790 0980.

---

---

Are you interested in joining an established provider of affordable housing? If so, this housing provider is seeking a Ledger Assistant to join their organisation on an immediate, temporary basis in Stafford for 3-6 months.

To be successful in the role of Ledger Assistant you will:
• Undertake the processing of purchase invoices
• Match and process purchase orders to invoices to ensure payments are expedited
• Deal with supplier queries in a professional manner
• Produce month end payroll reports and ensure weekly credit control routines are completed
• To process sales invoices in line with performance targets
• Able to plan and prioritise work to meet specified deadlines

As a Ledger Assistant, you will also have:
• Excellent knowledge of Microsoft packages
• Excellent communication skills both written and verbally with basic qualifications in Maths and English
• Experience of processing purchase ledger and have knowledge of invoice requirements
• Experienced with a purchase ledger system

In Return:
• The opportunity to work within housing and progress in the not for profit sector
• A specialist consultant dedicated to negotiate, represent and ensure the best possible contract on your behalf

If you are interested in applying for the Ledger Assistant role, please get in touch for a confidential chat 0121 790 0980 or send your up to date CV to Kam Shergill.

Niyaa People represents social housing and maintenance professionals seeking freelance or permanent employment across the Midlands region from our Birmingham office. We deal with a range of small, medium and large Local Authorities, Charities and Housing Associations.

---