Corporate Support

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Job Title: Repairs Administrator
Salary: £21,000
Contract type: Permanent
Location: Newent

This is an opportunity to join a reputable housing association working within the repairs team as an administrator.
Overall Purpose: To deliver an effective administration service to support and enable the organisation to meet its objectives. This could be in relation to responsive repairs, asbestos, void, planned maintenance, compliance, grounds maintenance and/or cleaning.

Key Responsibilities:
·Deal with all aspects of repairs administration.
·In particular: -
oRaise and update works orders
oCarry out job completions and further visits request when required
oComplete tasks within the tasking system on housing database
oAssist team leaders with vehicle management
oAssist team leaders with completing invoicing
oArrange scaffolding inspections
oLiaison with customers regarding appointments
oLiaison with suppliers and team leaders regarding materials and equipment required by operatives

·Maintenance of the Housing Management Systems and the data input by operatives and other staff

To be successful for this role you will:
·Have demonstrable experience in social housing repairs as a planner or repairs administrator
·Experience using Active H or Open housing systems would be ideal but not essential
·Strong IT skills using Microsoft application

If you would like to apply for this role please send your CV to [email protected] .uk

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Role: Customer Service Adviser/ Planner
Location: Hitchin, Hertfordshire
Salary: £25k p/a - £30k p/a - Permanent

The Company

My client is a forward-thinking, privately owned contractor who is in search of an experienced Customer service Adviser /Planner to join their Hitchin based office. Their strong values have provided an excellent foundation for the business and supported their rapid growth.

The Project
• Our Customer Service Advisors and Service Planners work together to plan and schedule jobs for a team of trades people, to deliver excellent customer service and maximise efficiency and productivity of the team.
• Service Planners focus on booking in future jobs, whilst Customer Service Advisors focus on past and current jobs that were not completed, re-booking them with the Service Planners, along with any emergency jobs that come in.
• You will need to be pro-active and organised to ensure all works are allocated and completed within the given timescales, and all customers are satisfied with the service provided. If you enjoy customer interaction and have the ability to articulate a situation, and have a professional, personable and adaptable style; we would love to hear from you!
Essential And Desirable Criteria
Essential Criteria:
• Excellent planning skills
• Common sense approach
• Driven by achieving targets
• Ability to engage people and build strong working relationships with trades, colleagues, client and managers
• Good telephone manner - proven experience in managing telephone enquiries from field based colleagues /customer enquiries
• Excellent communication, organisation and Customer Service skills
• Problem solving skills, analytical capability
• Ability to work well under pressure and be resilient
• IT skills
• Ability to retain information in a fast paced environment
Desired Criteria:
• Previous customer service or call centre experience
• Experience in social housing repairs and maintenance
• Trade experience for problem diagnosis
• Commercial awareness

If you would like to hear about this role, please send your cv to Jess @niyaapeople. co.uk or please call on 0121 790 0980

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An exciting opportunity has arisen as a Housing Development Manager to work for a charity in Nottinghamshire to join their Housing team on permanent term basis in their office in Nottingham. The starting salary will be £32k p/a

As the Housing development manager will be responsible for:

• To lead and manage the work of the Tenancy Sustainment and Housing Officer teams in providing accessible and quality services to tenants and the cost-effective use of our properties
• To manage rent collection and arrears processes
• To work with the Operations Manager to develop systems to ensure data sets are available to inform complex monitoring and reviews to improve services
• To be responsible for the effective recruitment, selection, and induction, motivation and development of staff, placements and volunteers
• In partnership with the Facilities Manager, to be responsible for the security and safety of properties and to ensure that they are maintained in regard to the standards of decent homes

The key skills required for the Housing Development manager role are:

• Current in-depth knowledge of housing issues and legislation particularly relating to homelessness, refugees, youth homelessness, drug and alcohol issues
• Experience of managing a large supportive housing project with vulnerable / challenging adults and young people
• Knowledge and experience of working with external bodies associated with, and/or affiliated to supported housing, vulnerable adults and young people
• Experience of producing and presenting reports including completing statutory reports
• High Level understanding of Safeguarding policies, procedures and best practice

If you would like to apply for the Housing Development Manager role, click apply or please call Jess on 0121 790 0980

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Community Engagement Business Partner - Salary circa 27k (dependent on Skills & Knowledge)
Location - Newent, Gloucestershire (Agile working arrangements available)
Contract Type: 12 Month Fixed Term Contract

Are you an innovative thinker with experience in delivering change through customer engagement? If so this could be the role for you!
We have an exciting opportunity for a Community Engagement Business Partner to assist our Senior Business Partner in being the face of a reputable housing association. You will work closely with our customers and engagement groups, whether in person or via social media, to drive improvements and ensure their feedback influences our services. As well as maximising the number of customers actively involved and coordinating our customer consultation groups, you will manage grant applications to our community fund scheme, and work closely with managers and other teams to ensure customer views are taken into account across all service areas.
Your key responsibilities will include:
·Increasing customer involvement, both in person and using digital methods, ensuring tenants understand how they can influence change and actively participate in issues relating to their communities.
·Develop content, post information and act as the moderator on specific social media platforms.
·Seek out grant funding opportunities and prepare and submit bids where appropriate.
·Promote and publicise an effective customer focused Community Engagement service
·Undertake activities that meet with the organisation's strategic objectives and improving local communities.
We're looking for someone who:
·Has experience of working in a high standard customer focused role
·Can work independently and also as part of a larger team, working with various services and organisations.
·Has experience of chairing and managing meetings
·Has strong problem solving and decision-making skills
·Experience of delivering change through engagement would be advantageous
·Is able to manage their own workload and has strong organisational skills
·Is a competent IT user with strong Microsoft Office and excellent social media skills
·The role will involve driving therefore the post holder must hold a valid UK driving licence and have access to a car.
·Experience of delivering change through engagement would be advantageous
We offer a flexible approach to working and work-life balance, including options to use our agile working policies. Our comprehensive package of employee benefits includes pension scheme with matching contributions up to set limits, health cashback plan, competitive holiday entitlement, life insurance and more.
If you would like to apply for this role please send your up to date CV to [email protected] niyaapeople.co. uk

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Job Title: Property Compliance Officer
Location: Bristol
Salary: £22,000- £25,000
Contract type: Fixed term 8 moths
The key responsibility of the role is to provide an excellent customer focused Asset Management service and contribute to the provision of homes that are safe and comfortable for customers. This involves supporting the delivery of a high quality service to residents and stakeholders.

To be successful in this role you will:
·Have experience working in a similar role as a Compliance officer within Property services at a local authority or housing association
·Experience of working in a Customer Service environment.
·Experience of working on management databases inputting data.
·Knowledge of Housing Property compliance
·Excellent IT skills - good working knowledge of Microsoft Office applications and Housing Management systems

Delivery of Safety Servicing Programmes

1.Oversee the delivery of safety servicing programmes
2.Ensure all safety servicing programmes are proactively managed and that we meet our statutory obligations.
3.Regularly monitor safety servicing contractors' operational performance.
4.Lead in the regular monitoring and analysis of statutory compliance performance and the production of statutory compliance related management reports as required.
Support the delivery of Property Safety MOT programme
1.Coordinate the delivery of the Property Safety MOT programme.
2.Support the delivery of the weekly/monthly (as appropriate to each block) programme of inspections of all communal areas.
3.Support the Property Inspectors to ensure the dwelling Property MOT inspection programme is delivered and includes; an inspection of key components and visual safety inspection of key H&S elements (i.e. gas installation, electrical installation, fire compartmentation, fire doors). Plus identifies and actions any key HHSRS (Housing Health & Safety Rating System) and decent homes & Fitness Standard failings.
If you would like to hear more about this opportunity please send your up to date CV to [email protected] niyaapeople.co.uk

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FM Helpdesk Administrator
Preston
£12 p/h - Temporary - Immediate

Purpose of FM Helpdesk Administrator
Working to the FM Helpdesk Coordinator, the Helpdesk Administrator will provide
helpdesk administration and general admin support, to ensure an effective FM helpdesk
function is maintained to all Group areas serving Group Corporate Offices throughout the
UK.
To support administration in a positive and progressive way to ensure helpdesk and
facilities management requirements are met, and Group budgets are spent in the most
efficient, effective and economic way.

Reasonability of a FM Helpdesk Administrator
• Providing sole cover & support to the FM helpdesk function where required, and
in instances of sickness/holiday cover.
• Provide administrative support for ensuring all Group offices and premises under
contract are kept compliant at all times and in line with the established service
level.
• Provide focused and user friendly management reports to the FM Helpdesk
• Coordinator on the progress of the Supplier's maintenance deliverables -
including job progress and job follow up works
• Updating information onto CAFM and Kykloud asset management systems

Essential
• Facilities management Helpdesk experience.
• Experience in a similar role within Facilities Management team
• Excellent customer service skills
• Competent knowledge of Concept FSI CAFM systems

Desirable
• NVQ Level 1-2 (Administration 4396) or recognised equivalent
•A' Level passes or recognised equivalent
• Experience with computerised Planned Preventative Maintenance (PPM) systems
and procedures

Skills:
• Ability to remain calm under pressure
• Problem Solving & Analytical
• Capable of working independently and collaboratively as part of a wider team
• Proven ability in planning, control and monitoring
• Ensures appropriate professional working standards are maintained

If you are interested in applying for the role of FM Helpdesk Administrator, please get in touch for a confidential chat with Jessica Olsen Social Housing on 0121 790 0980 or send your updated CV over to Jess @niyaapeople.co.uk.

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Job Title: Bid Co-ordinator
Salary: £25,000- £28,000
Location: Birmingham Central /Agile working
Contract type: Permanent

This is an opportunity to join a reputable organisation with offices in London and Birmingham delivering a range of consultancy services to local authorities and social housing organisations. The organisation works on a variety of Tenders and Proposal ranging form £3000 to - £200,000
As they are a continuously expanding business they are looking for an ambitious Bid Co-Ordinator looking to succeed in their career and join a supportive business

To be successful in this role you will:
·Have experience working for a developer or main contractor supporting bids within social housing
·Have excellent written and communications skills
·Great attention to detail
·Have a minimum 1 or 2 years' experience working as a Bid Co-ordinator

The role of Bid Co-ordinator

You will be providing support to the Bid Manager and Marketing Manager in the submission of various proposals and Tenders.
·Daily review of tender portal to identify leads and potential suitable tenders
·Complete decision tree for identified opportunities
·Set diary appointments and reminder the team of tender deadlines
·Lay out documents in accordance with the organisations style and tender brief requirements
·Check documents for accuracy
·Maintain accurate data base for all submitted tenders

If you would like to hear more about this opportunity please send you up to date CV to [email protected] niyaapeople.co.uk

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Job Title: Contract Manager
Location: Working from home ( occasional travel across Birmingham, Wolverhampton, Stoke-on-Trent, Leicester, Nottingham, Peterborough and Norwich sites)
Salary: £32,992
Job Purpose: To efficiently manage the accommodation and debt advice contract with a prime contractor within set budget and maintain service delivery to the agreed levels of quality.
Direct Reports: Senior Debt Advisors and Accommodation Advisors

This role is working for a Christian organisation the client will be require reference proving that the candidates are practicing Christian to align with the organisations values.

If you would like to hear more about this role please send your CV to [email protected] uk
To be successful in the role of Contract Manager you will:

- Have experience working a similar role for a Housing organisation or Christian organisation
- Proven experience of Debt Advice to Clients and effecting casework to Quality Mark Standards and contractual requirements with experience of any and housing advice delivery
- Management experience in a related field (Financial, contract management or housing advice services)
- Hold the certificate in Money advice practice or Equivalent (CMA, MAS accredited generalist training certificate or equivalent )
- Experience of resource management and budget management

This role will be subject to reference and enhanced DBS check.

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