We're looking for

a Director of

Operations

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Looking for a new challenge?

We're looking for a Director of Operations

Merthyr Housing are looking for a strategic Senior Leader looking to make a real impact and lead the organisation in delivering exceptional service to its residents in South Wales.

The successful candidate will focus on enhancing operational efficiency, ensuring that all processes are tailored to meet the needs and expectations of our customers. With a strong commitment to improving service quality and driving customer satisfaction, this role is vital in making a positive impact on the local community.

If you have substantial experience in a senior leadership role within housing operations and a strong understanding of housing legislation, regulations, and best practices, this could be the perfect fit for you.

This role is offering £82,000.

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Working for Merthyr Housing

Merthyr Housing is one of only two housing associations exclusively dedicated to providing homes for people in Merthyr Tydfil. With deep local roots and an in-depth understanding of the area, they deliver an unparalleled service to tenants and residents across the borough. They go beyond just housing - providing added value to tenants, the local community, and local businesses, all with a strong focus on enhancing customer satisfaction.

They proudly hold a Gold-level Investors in People award and are dedicated to building a diverse, inclusive team where everyone feels welcomed and respected. With a warm, supportive culture, they prioritise valuing their people while enhancing customer satisfaction, ensuring both tenants and the local community benefit from their services.

Benefits of working at Merthyr Housing

Health & Wellbeing

Flexi time
Hybrid working arrangements available
Free eye tests
Employee Assistance programme
Wellbeing hour
Free Flu vaccinations annually
Annual voluntary health check
Healthy workplace and promotions
Reduced membership rates at local fitness club
Health care cash back plan and financial assistance for glasses and contact lenses

Learning & Development

Regular training courses provided for all staff in line with role requirements and developmental needs
Paid study leave for sponsored courses
Paid course fees and books for sponsored courses
Professional subscription paid per year

Financial contributions

Annual leave entitlement of 25 days (increasing to 32 days after length of service)
Pensionsave – employee pension contributions deducted before tax and NI
Contributory Pension scheme with Life Insurance Cover
Enhanced sickness pay
Maternity and Paternity leave
Paid carers leave
Paid compassionate leave
Payroll giving schemes available
Cycle to work schemeIf

Their commitment to Equality, Diversity and Inclusion.

As both an employer and provider of housing services, they are dedicated to tackling discrimination and reducing disadvantage. They are committed to continuous improvement in equal opportunities and are proud members of Tai Pawb, having signed the Deeds Not Words pledge to end racial inequality in housing. They have also achieved the QED (Quality in Equality & Diversity) Award.

Applications are particularly encouraged from Black, Asian, Minority Ethnic, Disabled, diverse nationalities, and LGBTQIA+ candidates. The organisation guarantees an interview for applicants from these groups who meet the essential criteria. Candidates are encouraged to submit an equality monitoring form with their application to support this commitment.

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If you're interested in this Director of Operations role at Merthyr Housing, please apply with your CV below.

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Find out more about this Director of Operations role.

Talk to us.

07488 866705

rio.foster@niyaapeople.co.uk

Rio Foster Recruitment Consultant Housing Management Public & Private 07488 866705

12 - 26 Albert Street, Birmingham B4 7UD
0121 773 0966
info@niyaapeople.co.uk

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