Recruitment Support Officer

Established since 2008, we are a social housing recruitment agency based in Birmingham city centre. We have an amazing opportunity for a committed and hard-working professional to join our operations team, where you will play a critical role to the on-going success of the business.

The role of the Recruitment Support Officer will include the following:

• Ensure all our temporary workers are fully compliant ahead of their start date
• Conduct thorough checks to verify candidates' right to work in accordance with legal requirements
• Process Disclosure and Barring Service (DBS) checks for candidates as required
• Maintain up-to-date and accurate records of compliance documentation
• Collaborate with internal teams to ensure compliance procedures are adhered to at all times
• Monitoring and chasing outstanding compliance documents via telephone and email
• Timesheets – resolving pay queries with candidates and clients
• Credit control - managing the sales ledger made up of a wide portfolio of clients
• Provide information to clients on outstanding debts and agreeing on payment plans
• Daily bank reconciliations and cash allocation
• Inbound and outbound telephone calls
• Build and maintain strong internal relationships
• Build and maintain rapport with our temporary workers
• Ad hoc administration duties including data entry and sending emails
• Day-to-day office tasks to ensure smooth running of the workplace, including replenishing office supplies
• Assist in the coordination and setup of internal meetings, staff events, and company socials
• Contribute to team meetings and have a collective team approach towards wider goals

What we are looking for in the Recruitment Support Officer:

• At least 2 years administration experience, preferably in a fast-paced environment
• Strong IT skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience working in a sales or recruitment environment is highly desirable
• Excellent attention to detail and the ability to manage multiple tasks simultaneously
• Must be able to take ownership of the role
• Strong communication skills, both written and verbal
• To be self-motivated
• Able to use own initiative
• Professional and friendly telephone manner
• Approachable and positive attitude

What you'll get in return as the Recruitment Support Officer:

• Career progression as the team grows
• Fun and supportive work environment
• Training and mentorship
• Company incentives
• Team nights out and social events
• Mental health support

The role is Monday-Friday 08:00-17:00.

The Recruitment Support Officer role will suit an individual with a strong administration background who excels in a fast-paced, busy environment. You must have excellent communication skills, as well as good I.T. skills and are able to build professional working relationships with a wide variety of people. It is essential that you are customer focused with a positive, can-do attitude. Time management and organisation are key to being successful in this role.

To apply for this role, please email Cheryl@niyaapeople.co.uk.