Temporary Accommodation Manager

We are seeking a highly motivated and experienced Temporary Accommodation Manager to lead, coordinate, and performance-manage a remote team of Specialised Supported Housing Officers (SSHOs) delivering a Ministry of Justice CAS3 contract across a defined geographical region.

This Temporary Accommodation Manager role is a fast-paced, high-pressure role requires hands-on leadership, operational oversight, and the ability to maintain exceptional standards of support for residents with complex needs and vulnerabilities. You will draw on your judgement, resilience, and expertise to ensure services are delivered efficiently, compliantly, and in line with contractual KPIs while achieving excellent outcomes for residents.

Key responsibilities of a Temporary Accommodation Manager role:

• Lead, motivate, and performance-manage a team of 7–10 field-based SSHOs to ensure full delivery of the CAS3 contract within your region.
• Support, challenge, and coach SSHOs to deliver high-quality resident engagement, move-ins, inductions, and ongoing support.
• Monitor, analyse, and collate operational data, identifying trends, exceptions, and opportunities to improve performance.
• Conduct line management duties including recruitment, onboarding, appraisals, absence management, and expenses oversight, ensuring consistent project coverage.
• Take ownership of operational challenges, resolving issues efficiently and ensuring KPIs, performance targets, and contractual obligations are consistently met.
• Maintain compliance with service specifications, reporting requirements, and safeguarding protocols, responding swiftly to emergency situations.
• Build and maintain trusted relationships with MOJ commissioners, Probation Service teams, Homelessness Prevention teams, landlords, local charities, and partner agencies.
• Attend operational and governance meetings, representing the business professionally and contributing to strategic development of CAS3 services.
• Oversee regional property stock and manage allocation, compliance, and governance standards.
• Maintain strict financial control over regional expenses, adhering to company policies and processes.
• Foster a positive, high-performance team culture, recognising achievements, building strong relationships, and sharing best practice across regions.

What we'd love to see from you:

• Proven leadership and management experience, ideally with remote or field-based teams.
• Strong operational experience within fast-paced supported housing, CAS3 or similar MOJ contracts.
• Demonstrable ability to manage individuals with complex needs and challenging behaviours.
• Confident and professional communicator with excellent written and verbal skills.
• Highly organised, able to prioritise competing demands, and maintain accuracy under pressure.
• Competent in Microsoft Office (Word, Excel, Outlook, Teams) and ICT systems for performance monitoring and reporting.
• Full UK driving licence and access to a vehicle for business use.
• Enhanced Disclosure check required.

Key competencies:

• Methodical, detail-oriented, and compliance-focused.
• Collaborative, supportive, and committed to teamwork.
• Self-directed, proactive, adaptable, and resilient under pressure.
• Leads by example, modelling professionalism and high performance standards.

What’s on offer:

• Based in their Luton Head Office with flexible working arrangements and hybrid options.
• Opportunity to manage and develop a remote team of 7–10 SSHOs.
• Competitive salary with benefits package including pension, annual leave, and travel allowances.
• Professional development opportunities and access to sector-specific training.
• Chance to work in a purpose-driven environment supporting vulnerable individuals with complex needs.
• Collaborative and supportive leadership culture with opportunities to contribute to strategy and service improvements.
• Enhanced job satisfaction from delivering positive outcomes for residents, commissioners, and partner agencies.

If this Temporary Accommodation Manager role is for you please apply or contact katie.cox@niyaapeople.co.uk