Resident Liaison Officer
Leicester 16 - 18 per hour Contract
Job Reference: J29242
We're currently recruiting for a Resident Liaison Officer to join a well-established contractor delivering refurbishment works across high-rise buildings and void properties in the Leicester area. This is a key role focused on supporting tenants and ensuring smooth delivery of works on a long-term planned maintenance programme
Location: Leicester, LE1
Hours: Monday to Friday, 8:00am - 4:30pm
Contract: 2-year contract
Rate: £16 - £18 per hour (via umbrella)
Key Responsibilities:
Location: Leicester, LE1
Hours: Monday to Friday, 8:00am - 4:30pm
Contract: 2-year contract
Rate: £16 - £18 per hour (via umbrella)
Key Responsibilities:
- Be the main point of contact for residents throughout the works
- Provide clear, timely updates on project progress and access requirements
- Schedule and coordinate appointments for contractors and residents
- Address and resolve resident concerns professionally and empathetically
- Maintain detailed records of contact, access arrangements, and feedback
- Support community engagement and encourage positive resident relations
- Previous experience in a Resident Liaison, Tenant Liaison, or similar housing-focused role
- Excellent interpersonal and communication skills
- Strong organisational ability and attention to detail
- Proficiency with Microsoft Office
- Full UK driving licence
- Experience working within the social housing sector, particularly on voids or high-rise schemes, is desirable
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