Customer Satisfaction Officer

Dorset 0 - 26.5K per year Permanent

Job Reference: J28101

I'm currently recruiting for a Customer Satisfaction Officer to join a rapidly expanding facilities maintenance company in Poole, Dorset.

What's being offered?
Role: Customer Satisfaction Officer
Contract: Permanent
Hours: Mon-Fri 08:00 - 17:00
Location: BH12
Salary: £26,500

Customer Satisfaction Officer roles and responsibilities:

Calling tenants that work has been done for, to ask about their experience with the client, and asking them to fill out a short survey.
Make roughly 100-150 calls per day
Identify customer issues and concerns, and provide effective solutions
Stay up to date with service knowledge to effectively assist customers and provide accurate information.

To be successful in the Customer Satisfaction Officer role you will have:

Excellent communication skills, both verbal and written
Strong listening skills and the ability to understand customer needs
Empathy and a customer-focused approach
Attention to detail and strong organizational skills

Previous experience in a call handling role is necessary for this Customer Satisfaction Officer role.

If you think you have the correct experience for this Customer Satisfaction Officer vacancy, or know of someone who does, please get in contact with Natalia at Natalia.swiderska@niyaapeople.co.uk with your up to date CV, or call on 07488 866 705.

Apply now