The opportunity to work for a reputable company in birmingham has become available for a Customer Service Advisor. This position is offering a temporary contract and an easily accessible location via public transport. You will be assisting to deliver priority repairs support, helping to improve the customer service and deliver positive results to their clients.
Customer Service Advisor Temporary £16ph paid weekly via umbrella Monday to Friday - 35hr week Birmingham City Centre
As a Customer Service Advisor your key responsibilities will be to:
Ensure that resources are allocated between in-house and external resources to prevent duplicate labour
Providing good customer service at all times.
Dealing with high inbound call volumes.
Ensuring all data is logged accurately and updated accordingly.
Helping to support on customer complaints and finding resolutions to problems on first point of contact.
Work collaboratively with other departments to ensure a streamlined process
To be successful in this Customer Service Advisor role, you will have previous experience:
In a similar role such as Repairs clerk, call centre operative, call handler, customer service officer
In a fast paced, performance based role
In a maintenance or facilities background
The benefits of this Customer Service Advisor role are:
Commutable location with easy transport links close by
Experience in a reputable company
Chance for progression due to business size
If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.