Supported Housing Officer

Location: Leicestershire
Start Date: 12 November
Contract: Temporary – approximately 3 months
Hours: 25 hours per week, Monday to Friday
Working Pattern: Rota-based, between 8.00 am and 8.00 pm
DBS Requirement: Basic DBS clearance required

About the Role
We are seeking a resilient, compassionate and experienced Supported Housing Project Worker to join our team at our scheme in Whetstone, Blaby, from 12 November.
You will provide on-site support to 11 individuals who have accessed accommodation through the homelessness pathway. The role is ideal for someone with previous experience of working with people experiencing homelessness within a supported housing environment, particularly those with complex needs.
You will play a vital role in helping residents sustain their tenancies, develop independent living skills and work towards greater stability and independence.
The role is varied and often reactive, requiring you to respond effectively to emerging risks, changing circumstances and evolving support needs. Alongside responding to crises and challenging situations, you will deliver structured support and interventions tailored to individual needs.
The successful candidate will demonstrate resilience, patience and a persistent, person-centred approach, recognising that residents may experience setbacks, disengagement, relapse and periods of crisis.

Key Responsibilities
Resident Support and Tenancy Sustainment:

• Conduct pre-tenancy interviews and financial capability assessments to identify residents who may require additional support.
• Complete comprehensive needs and risk assessments, ensuring support plans reflect individual circumstances and changing needs.
• Provide a psychologically informed environment (PIE), promoting safety, trust, respect and positive engagement.
• Support residents to understand their tenancy agreements, rights and responsibilities.
• Advise and assist residents with tenancy-related issues, welfare benefits and benefit claims.
• Promote independence, confidence and the development of practical life skills to help residents maintain their tenancies.
• Facilitate resident meetings, record minutes and ensure agreed actions are followed up.
• Collect customer satisfaction feedback and report findings to senior management.

Housing Management and Administration

• Maintain accurate and up-to-date records on the Orchard and InForm systems, ensuring information is recorded and reported appropriately.
• Ensure service charges are collected, monitored and accurately recorded on Orchard.
• Log repairs through the Service Connect system and arrange repair appointments.
• Complete health and safety checks in accordance with relevant requirements and procedures.
• Monitor and report key performance indicators to the Specialist Housing Manager, including weekly voids and rent arrears figures.
• Ensure all relevant documentation, records and reporting requirements are completed accurately and within agreed timescales.

Partnership Working and Team Collaboration

• Liaise with internal colleagues to coordinate repairs and monitor the quality of work completed.
• Work with external agencies to coordinate referrals, resident move-ins and ongoing support.
• Collaborate with partner organisations to help residents access health services, education, employment opportunities and other practical support.
• Participate actively in internal and external meetings with colleagues, professionals and partner agencies.
• Maintain effective working relationships to support positive outcomes and help residents sustain their accommodation.

About You
To be successful in this Supported Housing Officer role, you will need:

• Essential: Previous experience of working with people experiencing homelessness in a supported housing setting.
• A sound understanding of the needs and challenges faced by individuals with complex support needs.
• Experience of completing needs assessments, risk assessments and support planning.
• The ability to respond calmly and effectively to challenging situations, emerging risks and crisis presentations.
• Resilience, patience and a commitment to working with individuals who may experience setbacks or periods of disengagement.
• Strong communication, organisational and record-keeping skills.
• The ability to work independently and collaboratively with colleagues and external agencies.
• A commitment to promoting independence, dignity, choice and tenancy sustainment.
• Basic DBS clearance.

What We Offer

• An opportunity to make a meaningful difference to the lives of people experiencing homelessness.
• A varied, hands-on role within a supported housing scheme.
• The opportunity to work collaboratively with a range of professionals and support agencies.
• A temporary assignment of approximately three months, working 25 hours per week. 

If you have the relevant supported housing experience, understand the complexities of working with people experiencing homelessness and are passionate about helping individuals achieve greater stability and independence, we would welcome your application.


Apply now to join our team as a Supported Housing Project Worker in Leicestershire. 

Alternativley, if you know anyone who may be intrested please get them to contact me: 

Email: Brandon.danks@NiyaaPeople.co.uk
phone: 07451262458