Senior Income Officer

Birmingham 27 - 29 per hour Contract

Job Reference: CR/100389

We are currently recruiting on behalf of a large, well-established Housing Association in Birmingham for an experienced Senior Income Officer to join their team on a 6-month contract.

This is a fantastic opportunity for a motivated and confident income management professional to step into a leadership role, overseeing a team of Income Officers and ensuring the effective delivery of income collection services across a designated patch.

Key responsibilities of a Senior Income Officer.

Lead, manage, and support a team of Income Officers, driving performance and service delivery
Oversee rental income collection and arrears management across the Birmingham patch
Monitor team KPIs and implement strategies to maximise income recovery
Provide guidance on complex arrears cases, including legal escalation where required
Conduct patch visits to tenants, offering support and resolving tenancy-related income issues
Ensure compliance with policies, procedures, and relevant housing legislation
Work collaboratively with internal departments and external agencies

Requirements for this Senior Income Officer role:

Proven experience in income management within a housing environment
Previous line management or supervisory experience
Strong knowledge of rent arrears recovery processes and housing legislation
Excellent communication and leadership skills
Ability to manage a varied workload and meet targets in a fast-paced environment
Full UK driving licence and access to a vehicle (essential for patch visits)

What’s on offer: