Housing Performance Manager

We are recruiting on behalf of a housing association in Birmingham for an Interim Housing Performance Manager. This is an immediate-start, temporary role focused on driving improvements across housing performance, particularly within allocations, lettings, and voids management.

About the organisation:

An established housing provider delivering housing management services, currently undergoing a period of change aimed at improving service delivery and financial performance. The organisation also provides managed housing services to a small portfolio of external community-based housing providers, including performance reporting and stakeholder engagement.

Role overview:

The Housing Performance Manager will review current processes, identify operational gaps, and support the management of the team to improve outcomes. A key focus will be reducing income loss linked to allocations, lettings, and the voids process.

Key responsibilities of a Housing Performance Manager:

• Review housing performance with an initial focus on allocations and lettings
• Diagnose underperformance within allocations/lettings and identify root causes
• Support day-to-day management of the team delivering allocations/lettings activity
• Identify process gaps and implement improvements to close them
• Reduce income loss by strengthening the voids process and improving allocations/lettings outcomes
• Provide performance reporting and support management decision-making

Ideal candidate:

• Strong housing management experience with a track record of improving service performance
• Experience reviewing underperforming functions and implementing operational improvements
• Knowledge of allocations, lettings, and voids processes
• Understanding of income leakage and void loss mitigation
• Confident people manager, able to lead and support teams through change and process improvements
• Strong analytical and problem-solving skills, with a focus on operational efficiency

If this Housing Performance Manager role is of interest and you wish to discuss further please apply or contact katie.cox@niyaapeople.co.uk