Scheme Manager

We are recruiting on behalf of a local housing association for a Scheme Manager in Leicester to oversee the day-to-day management of one of their housing schemes. This is a hands-on, resident-focused role, supporting over-55s and ensuring the scheme remains safe, well-maintained, and welcoming.

About the role:

As Scheme Manager, you will act as the main point of contact for residents, providing advice, support, and assistance while ensuring the smooth running of the scheme. You will carry out health and safety checks, coordinate repairs and maintenance, and monitor residents’ wellbeing. The role also involves supporting tenancy sustainment, managing lettings processes, and promoting community engagement.

Key responsibilities of a Scheme Manager:

• Oversee daily management of the scheme, maintaining a safe, clean, and welcoming environment
• Provide residents with advice, support, and timely responses to enquiries
• Carry out health and safety inspections, risk assessments, and compliance checks
• Report and follow up on repairs, liaising with contractors and internal teams
• Monitor residents’ wellbeing and coordinate support with relevant agencies
• Manage lettings, including viewings, sign-ups, and welcoming new residents
• Address low-level anti-social behaviour and promote positive community relationships
• Maintain accurate records, reports, and documentation in line with policy
• Ensure communal areas are maintained, coordinating cleaning and grounds services
• Assist with rent monitoring and report arrears or changes in resident circumstances
• Organise resident engagement activities to build a sense of community

What we'd love to see from you:

• Experience in housing or supported housing management
• Full UK driving licence and access to a car
• Fit and mobile to visit residents in over-55s bungalows
• Strong interpersonal and communication skills
• Organised, proactive, and able to manage multiple priorities
• Knowledge of tenancy management, rent monitoring, and tenancy sustainment

If this Scheme Manager role is for you please apply or contact katie.cox@niyaapeople.co.uk