Tenant Liaison Officer

We are seeking a proactive and customer-focused Tenant Liaison Officer to provide vital support to our tenants and internal teams. In this role, you will help ensure compliance inspections and improvement works are completed efficiently, while delivering an outstanding customer experience. You will act as the first point of contact for tenants, contractors, and colleagues, and play a key role in maintaining safe, welcoming, and well-maintained homes.

Key Responsibilities of a Tenant Liaison Officer:

• Support customers and internal teams to gain access for compliance inspections and improvement works.
• Take ownership and responsibility for delivering consistently high standards of service within your team and across the business.
• Remain positive, solution-focused, and committed to the social value derived from delivering exceptional services to tenants and colleagues.
• Work collaboratively across teams to develop and deliver communications that keep customers informed and safe in their homes.
• Manage complaints and identify resolutions, working with customers and contractors, and implement lessons learned for continuous service improvement.
• Maintain accurate records and data entry to support operational compliance and reporting requirements.

Qualifications & Experience:

• Experience in a customer-facing role with strong face-to-face and telephone skills.
• Own a vehicle and be willing to travel daily across Birmingham, Coventry, and Worcester.
• Data entry skills and accuracy.
• Experience in social housing and knowledge of compliance/building safety is desirable but not essential.
• Ability to work independently and manage your own schedule while balancing multiple priorities.
• Strong organisational and time management skills to ensure inspections, works, and communications are completed on schedule.
• Awareness of safeguarding responsibilities and the ability to identify and escalate concerns appropriately.
• Confidence in engaging with a diverse range of tenants, contractors, and stakeholders.

What's on Offer for this Tenant Liaison Officer:

• Work in a forward-thinking organisation that values creativity and fresh ideas.
• Opportunities for continuous learning, career development, and skills enhancement.
• Join a team of dedicated professionals who support and inspire each other every day.
• Competitive hourly rate of £17–£19 per hour.

If this Tenant Liaison Officer role is for you please apply or contact katie.cox@niyaapeople.co.uk