Job Details

Customer Service Advisor
Our Reference: J9179
Job Term: Permanent
Location: Birmingham
Salary: Negotiable
Job Category: Office Support
Niyaa People are proudly working in partnership with Waterloo Housing Group who are immediately seeking an experienced Customer Service Advisor to join a fast paced, customer focused environment in Birmingham. Due to a recent increase in workload, an additional team member is now needed on a full time, fixed term basis to handle a high volume of inbound calls that are all housing related.

As a Customer Service Advisor, your key duties will be:
• To provide excellent customer service over the telephone and e-mail to all customers
• Sign post enquiries to relevant departments such as Housing Management, Repairs and Supported Housing.
• Use in house systems and Microsoft packages to log enquiries and calls
• Consistently deliver customer service focused targets as specified by the Team Leader
• Provide administrative support to the Neighbourhood and Communities team

As a Customer Service Advisor, you will also have:
• Experience handling housing related enquiries within a high call volume environment
• Excellent communication skills both written and verbally
• Demonstrate the passion to add value and consistently provide a high level of customer service.
• Flexibility to work from home on a rota basis including evenings and weekends
• Experience of working in a Social Housing environment is desirable

The successful Customer Service Advisor will be immediately available and understand the need to communicate clearly with residents with the ability to hit the ground running and make an immediate impact.

Niyaa People represents social housing and maintenance professionals seeking freelance or permanent employment across the Midlands region from our Birmingham office. We deal with a range of small, medium and large Local Authorities, Charities and Housing Associations.

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Waterloo Housing Group
Waterloo Housing Group is a major social housing group providing rented, shared ownership, retirement and leasehold homes across the West and East Midlands.

Formed in October 2008, bringing together de Montfort Housing Society, New Linx Housing Trust, Waterloo Housing Association and Waterloo Homes, which sells and manages shared ownership and market rent properties.

Waterloo currently manage almost 27,000 homes, work with over 60 local authority partners and a successful development programme, with investment support from the Homes and Communities Agency, are building hundreds more affordable homes every year.

Waterloo have a strong reputation for managing homes to a high standard. By working closely with residents, they are continually improving housing services to offer the best quality, choice and value for money.