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Customer Service Adviser / Planner

Ref: #J14962
Role: Customer Service Adviser/ Planner
Location: Hitchin, Hertfordshire
Salary: £25k p/a - £30k p/a - Permanent

The Company

My client is a forward-thinking, privately owned contractor who is in search of an experienced Customer service Adviser /Planner to join their Hitchin based office. Their strong values have provided an excellent foundation for the business and supported their rapid growth.

The Project
• Our Customer Service Advisors and Service Planners work together to plan and schedule jobs for a team of trades people, to deliver excellent customer service and maximise efficiency and productivity of the team.
• Service Planners focus on booking in future jobs, whilst Customer Service Advisors focus on past and current jobs that were not completed, re-booking them with the Service Planners, along with any emergency jobs that come in.
• You will need to be pro-active and organised to ensure all works are allocated and completed within the given timescales, and all customers are satisfied with the service provided. If you enjoy customer interaction and have the ability to articulate a situation, and have a professional, personable and adaptable style; we would love to hear from you!
Essential And Desirable Criteria
Essential Criteria:
• Excellent planning skills
• Common sense approach
• Driven by achieving targets
• Ability to engage people and build strong working relationships with trades, colleagues, client and managers
• Good telephone manner - proven experience in managing telephone enquiries from field based colleagues /customer enquiries
• Excellent communication, organisation and Customer Service skills
• Problem solving skills, analytical capability
• Ability to work well under pressure and be resilient
• IT skills
• Ability to retain information in a fast paced environment
Desired Criteria:
• Previous customer service or call centre experience
• Experience in social housing repairs and maintenance
• Trade experience for problem diagnosis
• Commercial awareness

If you would like to hear about this role, please send your cv to Jess @niyaapeople. co.uk or please call on 0121 790 0980

“Niyaa People have been a pleasure to work with, in particular Kamran. He fully took on board our requirements and ensured that we found the right candidate for our position. I highly recommend Niyaa People and will definitely contact them for any future recruitment needs.”
Beaumont Structural Consultants
Beaumont Structural Consultants