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Resident Liaison Officer


Ref: #J12267
An exciting opportunity has arisen for an experienced Resident Liaison Officer to join a well-established and friendly team within a nationwide organisation on a temporary to permanent basis.
The Company
As a long standing contractor specialising in repairs and maintenance covering both the private and public sector, the business are looking for a dedicated Resident Liaison Officer to join their team in their Birmingham branch.
The Role for a Resident Liaison Officer is office based:
As a Resident Liaison Officer you will be responsible for:
·Carrying out home visits / tenant meetings with local residents dealing with kitchen and bathrooms refurbishments
· Updating and keeping tenants informed on progression of work
·Supporting tenants until completion of works whilst responding to complaints and resolving resident queries
· Liaising and maintaining good working relationships with maintenance contractor and tenants whilst keeping both parties informed
·Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times
·Make appointments for further works, if required and ensure these are carried out and completed to the resident's satisfaction
About You
To be successful within the role as a Resident Liaison Officer you will:
·To have worked within a similar role such as: Resident Liaison Officer, Housing Officer, Customer Liaison Officer, Project Liaison Officer or Client Liaison Officer
·Excellent Customer Service Skills
·Flexibility regarding travel and working at various sites, and attendance at evening meetings
·Provide a current Enhanced DBS certificate or undertake one prior to commencement date
·Full Clean Driving Licence
·You must own an Android or IOS mobile phone which you will use as part of your job
·To be proficient using Microsoft packages such as Word, Excel and Powerpoint
In Return as a Resident Liaison Officer you will receive
·£21000 per annum - £14.20 per hour
·£250 per month on car allowance following 3 months probation
·£20 per month on device allowance
·Temporary to Permanent position

For more information regarding this role, please contact Ernesta Budinaite at Niyaa People on 0121 790 0981

“Niyaa People have been a pleasure to work with, in particular Kamran. He fully took on board our requirements and ensured that we found the right candidate for our position. I highly recommend Niyaa People and will definitely contact them for any future recruitment needs.”
Beaumont Structural Consultants
Director
Beaumont Structural Consultants